bold360

What is bold360?

Discover technology to humanize your customer experience

Artificial intelligence wherever your customers and employees need it most, online and at the counter.

Give importance to all bold360 experiences

With the software that best integrates artificial intelligence chatbots and flesh and blood agents on the market, Bold360 offers the best of these two worlds in the form of an extremely simple customer interaction solution.

Why partner with Bold360?

Time-to-value at record speed.

Everything in Bold360 is done for your company to stop experimenting with strategies and start seeing results. Conversational artificial intelligence and knowledge management capabilities, along with the intuitive platform, drive you to relevant insights much faster.

Achieve a new level of efficiency.

Bold360 bots are on the job 24/7 to help your customers get immediate personalized responses. And they still go further. Bots assist their support agents throughout the interaction, presenting the necessary information and absorbing more knowledge throughout the process.

Customer-oriented knowledge and insights.

Let your customers tell you how to improve the shopping journey without you even having to ask how to do that. Bold360 is always capturing insights into where optimizations need to be implemented and where there are opportunities to improve outcomes for customers – both in content and other resources.

Time-to-value at record speed, where you need it most

With its cloud platform and multiplicity of solutions, Bold360 offers technology to humanize the customer experience and maximize your business conversions.

Bold360 Service

By using the power of artificial intelligence, bold360 enables much better experiences for customers and agents, regardless of problem, channel or device.

Bold360 Advise

Bold360 is designed to serve any employee who handles customers, inside or outside the call center, and who needs quick access to artificial intelligence content that can help solve problems in less time.?

Bold360 Agent

To help agents manage the current complexity of customer service, Bold360 provides all the tools they need to deliver the best experiences.

Bold360 Acquire

Bold360 offers conversational chatbots that proactively interact with customers across channels, helping them find what they need, connecting them to agents and eliminating barriers to purchase.

System requirements

Browser requirements for web clients:

Google Chrome recommended (last 20 versions)

Mozilla Firefox on Windows (last 10 versions)

Microsoft Edge

Microsoft Internet Explorer 7 and newer

Safari on macOS (last two versions)

Client requirements for remote access:

Windows 7 or higher

OS X 10.9 or higher

Browser requirements for mobile customers:

Recommended Chrome on Android

Recommended safari on iOS

Browser requirements for the agent workspace:

Google Chrome recommended (last 20 versions)

Mozilla Firefox on Windows (last 10 versions)

Microsoft Edge

Microsoft Internet Explorer 11

Safari on macOS (last two versions)

Browser requirements for the Administration Center:

Google Chrome recommended (last 20 versions)

Mozilla Firefox on Windows (last 10 versions)

Microsoft Edge

Safari on macOS (last two versions)