Cobrowse

What is Cobrowse?

COBROWSING TECHNOLOGY

Navigate your way to better digital experiences

With Cobrowse, view and interact with your customers' browsers when they crash. Show and tell the best.

WHAT IS COBROWSING?

Resolve on-screen collaboration issues

Acquiring Cobrowse allows for browser-based two-way interaction without the need for downloads for customers. Easily start a co-browsing session to point, click, and annotate your customer's screen with their permission, anywhere on your website or mobile apps.

COBROWSE SOFTWARE FOR BUSINESS

Safe and engaging

With Cobrowse, create more real-time digital experiences for the customer without sacrificing data security standards.

Control what's shared

Let live agents see only what customers want to showcase. Mascare specific elements of a page, such as credit card entry fields. Acquire's navigation tools meet all major data and security regulations.

Combine tools for maximum engagement

Increase conversion rates and overall satisfaction by combining collaborative navigation with live chat or video chat to create a richer customer experience.

COLLABORATIVE NAVIGATION

Easy to use for agents and customers

With Cobrowse, increase online support and sales with mobile-friendly co-browsing software.

Guide the way visually

No complex download or configuration required of customers. Make it easy for them to let loose using bookmarks and bookmark tools.

Support your customers entirely on mobile with Cobrowse

Help your customers on the go with in-app mobile cobrowsing on iOS and Android. Acquire is the only solution that provides a mobile SDK for shared browsing and more.

Why Cobrowse?

Enjoy the benefits of co-navigation

Use co-browser to reduce service time, improve first-call resolution, increase online conversions, and improve customer satisfaction.

Solve problems faster

Prevent customers from explaining the problem and instead spend time resolving it.

Platform support

Proactively support customers with co-navigation across your product, app, or platform

Boost CSAT

Reduce frustration by taking control of your customers when they crash with Cobrowse.

Perfect for users

Choose from a variety of ways to co-browse, including by phone, in silent mode, and more.

No downloads

Unlike screen sharing, the co-browser is browser-based and does not require clients to download anything.

Multi-tab support

Navigate beyond a website. Whitelist multiple domains to allow clients to browse freely.

System Requirements:

CPU: 1.8 GHz dual core processor

RAM: 2 GB

HDD/SSD: 50 GB of free space on main drive

Operating system: Microsoft Windows 10, Microsoft Windows 8 32-bit, Microsoft Windows 7 32-bit, and Microsoft Windows Vista 32-bit

Resolution: 1024×768

Supported Operating Systems

Mac OS X 10.5x (Leopard), Mac OS X 10.6 (Snow Leopard), Mac OS X 10.7 (Lion), Mac OS X 10.7 (Mountain Lion), OS X 10.9 (Mavericks), and Mac OS X 10.10 (Yosemite)

Hardware requirements

Memory - 1 GB RAM and more

Free disk space - 50 MB

System type - 32-bit and 64-bit OS

- Android and iOS