Customer Experience Management

What is Customer Experience Management?

Everyone within an organization has the customer experience (or CX, as it is often called). Each team, department or individual is responsible for optimizing their segment of the holistic customer journey to continuously provide the best possible experience to all customers.

Customer Experience Management can help you ensure that your customers enjoy the experience you offer at all points of interaction. In fact, we can even help you provide a better experience with every survey they do.

MOVING AT CX SPEED

Compechek found that the CX evaluation process for customers was slow, inefficient, and significantly limited. Your online customer experience management tool now uses Customer Experience Management to  provide customer experience surveys and generate real-time CX insights on a global scale.

Get this customer experience management case study to learn from Customer Experience Management:

The challenges of measuring the customer experience around the world.

The importance of real-time customer experience data for actionable decision making.

Because Compechek decided that SurveyGizmo was the right solution for your needs.

Results and benefits of implementing SurveyGizmo in your processes.

Customer experience management

Having an excellent customer experience repeatedly can - and should - be an important differentiator for your business.

But a great CX takes time, energy and persistence. Learn how Customer Experience Management can help you consistently create rich experiences that make your customers hit hard.

The holistic customer experience

From the first point of interaction, to becoming a customer and increasing an account, companies know that providing an exceptional holistic customer experience is no longer a luxury – it's a necessity.

Map the customer journey and divide it into segments to provide greater focus and clarity on where the biggest improvements to your customer experience program can be made to provide the greatest benefits to your financial results.

Customer experience segments

Marketing

Are your customers finding the right information to meet their needs? Marketing teams need to make sure they know where to find their potential customers and provide the right information at the right time.  Customer Experience Management lets you measure interactions in web properties, during live events, and any other point of contact in the marketing lifecycle to optimize all activities.

Sales

When a lead reaches your sales team, providing detailed and detailed information about the company, solutions and products is the name of the game. Sales teams need to know where they fall and what elements of the sales process customers love. Do you need more content? High level or more granular? Are custom demos effective? Have prices been reported correctly? Customer Experience Management can capture this information and more.

Implementation / Professional Services

A seamless implementation or execution of the project is essential to keep the promises made during the sales process. If the sale occurs without problems, but your team stumbles during the next phase of the journey, you will already be at a disadvantage to account renewal and growth. Learn where your implementation process can be improved, so each customer gets off on the right foot and gets a quick valuation.

Account Management

Some clients are more strategic than others. Some need more support than their colleagues. Some just want to be left alone. How do you segment your current customer base so that your account management team provides the relationship that individual customers are requesting?  Customer Experience Management helps you identify and bring customers together, so they always get the care they need, no matter how small or small.

Customer Service

It has been reported that 78% of customers did not make an intended purchase due to a poor customer service interaction. The experience your team provides during ongoing customer interactions is an integral part of customers continuing to do business with you.  Customer Experience Management can track and collect data about all elements of a service interaction and integrate with other enterprise systems to enable rapid action.

SurveyGizmo's exclusive features

Integration options

Customer Experience Management's ability to integrate with other enterprise systems used by your organization means that you determine how your Customer Experience Management data is used in other areas of your technology stack.

Data visualization

SurveyGizmo InsightCanvas allows you to place a narrative in customer experience data. Enterprise-wide stakeholders can have a personalized real-time story attached to your journey segment data.

Custom workflows

Act quickly on customer experience data information by configuring custom workflows so that data collected about any customer experience segment can be routed and analyzed by designated individuals and teams instantly.

System requirements:

CPU: 1.8 GHz dual core processor

RAM: 2 GB

HDD / SSD: 50 GB of free space on the main drive

Operating system: Microsoft Windows 8 32-bit, Microsoft Windows 7 32-bit and Microsoft Windows Vista 32-bit

Resolution: 1024×768