Customer Experience

What is Customer Experience?

Create customer experiences that are worth sharing

Customer Experience is the omnichannel cloud-based customer experience solution designed to bring consumers and businesses closer together.

Interact with people on your channel of choice, provide personalized self-service, and strengthen relationships along the customer journey. Intrado's customer experience solutions are proven to help reduce costs, attract new customers, and keep your current customers loyal throughout their lives.

The right delivery model and service level for your business

Every business is different and every customer base has its own expectations regarding service.  Customer Experience offers self-supported, API-driven service levels to enable you to choose not only the right technology solution, but also how you want to continuously manage and advance your solutions. With our custom features, you'll see why Customer Experience is more than a software vendor. We combine the best technology in the industry with continuous consulting, business intelligence and CX strategies to create a truly unique customer experience for your brand.

Customer Experience Overview

2+ BILLION

Customer Experience's unique interactions with patients, members, and customers in Intrado apps

1 out of 3

consumers in North America interact with Intrado's Customer Experience platform every year

250+ MILLION

facilitated and processed financial transactions each year with Intrado's Intelligent Virtual Assistants

System requirements:

CPU: 1.8 GHz dual core processor

RAM: 2 GB

HDD / SSD: 50 GB of free space on the main drive

Operating system: Microsoft Windows 8 32-bit, Microsoft Windows 7 32-bit and Microsoft Windows Vista 32-bit

Resolution: 1024×768