CUSTOMER FEEDBACK SOFTWARE

What is CUSTOMER FEEDBACK SOFTWARE?

Customer feedback software is the QUESTBACK CUSTOMER FEEDBACK PLATFORM HELPS YOUR ORGANIZATION

Customer loyalty

Listen to feedback from your customers to remove their weaknesses and develop their strengths.

Reduce churn

Real-time alerts notify key people in your organization whenever a customer has a bad experience.

Increase revenue growth

Everyone knows it's more expensive to get new customers than to keep the ones you already own.

Do you have the right tools?

Customer feedback softwarepossesses the customer perception tools are designed to create engagement, capture customer perception, help you meet your Net Promoter Score (NPS) and CSAT goals and facilitate change.

• Identify problems before they become serious
• Be sure to meet customer needs
• Reveal new growth opportunities
• Protect your recipes and unlock innovation

YOUR CLIENTS ARE TALKING.

You must listen to them.

Customer feedback software covers the entire customer journey, collecting feedback automatically from key touchpoints and providing valuable information about what leads to satisfaction and pleasure.

• Do you hear me? Questback's customer feedback management software can help.
• Find out what increases customer satisfaction
• Act in real time to reduce complaints
• Track NPS for each specific point of contact
• Easily integrate app touchpoints for store fronts

Questback Customer Insight Tools

• Improve retention
• Real-time listening
• Immediate incident notification
• Categorization to reduce response times
• Prioritization to improve retention rates

Evolve their experience

• Get better customer insights
• Report NPS and CSAT scores
• Collaborate with internal teams to identify root causes
• Implement action plans and monitor improvements over time

Drive innovation

• Unlock innovation and new product ideas
• Easily create pop-up communities
• Gain product innovation
• Discover growth opportunities

System requirements:

CPU: 1.8 GHz dual core processor

RAM: 2 GB

HDD / SSD: 50 GB of free space on the main drive

Operating system: Microsoft Windows 10, Microsoft Windows 8 32-bit, Microsoft Windows 7 32-bit and Microsoft Windows Vista 32-bit

Resolution: 1024×768

Supported operating systems

Mac OS X 10.5 x (Leopard), Mac OS X 10.6 (Snow Leopard), Mac OS X 10.7 (Lion), Mac OS X 10.7 (Mountain Lion), OS X 10.9 (Mavericks) and Mac OS X 10.10 (Yosemite)

Hardware requirements

Memory - 1 GB of RAM and more

Free disk space - 50 MB

System type - 32-bit and 64-bit OS