Customer Journey Analytics

What is Customer Journey Analytics?

Increase retention. Monitor and improve the customer journey.

Optimize your most important touchpoints

Learn where your customers get stuck, what experiences affect loyalty.

• For example, monitor integration, support interactions, and pre-renewal relationship - the three main touchpoints for SaaS success.
• Microsurvizes get high response rates and provide the information you need to take action.
• Trigger NPS, CSAT, and CES searches from within Salesforce, Zendesk, or other registration systems

Eliminate avoidable churn.

• Close the loop with customers in Wootric or use your registration system.
• Identify the seeds of turnover earlier. Act quickly to keep the relationship on track.

Take strategic action to improve the customer experience.

Understand why your customers love you or not - on a large scale.

• Machine learning automatically categorizes customer feedback so you can quickly see what's most important to solve.
• Get more detailed information about your data - without a data analyst. Our easy and stylish dashboard allows anyone on your team to hack and cut the data by their business drivers.

Never miss a trend.

Set up custom dashboards and trend reports.

• Alerts notify you and your team when customer sentiment changes.
• Solve issues, prioritize product improvements, or target follow-up.

Customer profiles show how your relationship is changing over time.

• Get the full picture of a single survey respondent.
• See their answers over time.
• Opt for customers outside of searches.

The company resources you need.

PREMIUM SUPPORT

For integration and success

UNLIMITED SEATS

Share VOC data across the enterprise with 3 levels of user access.

SECURITY AND PRIVACY

Single-logon (SSO) model contracts for data protection in the EU

IMPORT OF HISTORICAL DATA

Maintain the continuity of the reports.

DATA IN YOUR WORKFLOW

Use the OUTgoing API or webhooks to send data to your logging systems. Alternatively, take advantage of our Zapier integration.

MULTI LANGUAGES

Ask Net Promoter and other CX questions in any language.

System requirements

Supported operating systems

Mac OS X 10.5 x (Leopard), Mac OS X 10.6 (Snow Leopard), Mac OS X 10.7 (Lion), Mac OS X 10.7 (Mountain Lion), OS X 10.9 (Mavericks) and Mac OS X 10.10 (Yosemite)

Hardware requirements

Memory - 1 GB of RAM and more

Free disk space - 50 MB

System type - 32-bit and 64-bit OS