CustomerWise Enterprise

What is CustomerWise Enterprise?

Take customer support to the next level

CustomerWise focuses on providing the highest level of service to its customers. Introducing the new LiveSync feature, customers can now chat live with support or request a meeting with a single click.

Multichannel support

We understand that customers need to resolve tickets quickly, so Customerwise offers several paths for your team to support. Whether it's email, live chat, online meetings, mobile devices, or various integrations like MS Teams, CustomerWise serves your customers.

Self-service

Introducing a new customizable web portal that allows customers to quickly find solutions, send or search for tickets, or chat and hold online meetings with the team.

Enter Sync

There is no more confusion and long descriptions of problems. CustomerWise saves everyone time by allowing problems to be captured through "live" documents or images with built-in notes and voice that can be played back.

Kloud Integrated Meetings

Online meetings are fully integrated with CustomerWise. Schedule or start meetings immediately to share content with sales leads or resolve technical issues by remote control. All meetings are always saved directly to the ticket.

Seamless integration

Integrate LiveSync directly into your site. Deploy bots to guide customers or take an innovative approach to capturing valuable sales leads, enhancing content with the ability to serve in real time.

Main features

VARIOUS TYPES OF TICKETS

Define unique ticket types, such as support ticket, bug report, enhancement request, information request, etc., each with unique fields and workflow.

WORKFLOW AUTOMATION

Simply design your process in CustomerWise and select the appropriate automation and process control rules for your business.

TASK MANAGEMENT

Create and track tasks on support tickets manually or automatically based on workflow rules.

SERVICE LEVEL AGREEMENTS

Define multiple standard SLAs, which include response guarantees, restore, and resolution times, or create custom SLAs based on unique customer contracts.

NOTIFICATIONS BY E-MAIL

Notify support team members and customer contacts automatically when important events occur.

AUTOMATED STAGGERING

Automatically notify team members or change the owner or status of a ticket triggered by time-based and field-based criteria.

LIVESYNC

Communicate with your customers instantly through live chat or one-click online meetings, all integrated.

CUSTOMER ASSET MANAGEMENT

Track what you've sold to each customer by product and number of licenses and manage annual maintenance renewals.

REPORTS AND ANALYSIS

The integrated reporting engine can report any field and time at the ticket level or SLA data. Make selected reports available to customers or accessible via URL.

KNOWLEDGE BASE AND FAQs

Create a comprehensive knowledge base for your products, both internal and customer-facing.

CONTRACT MANAGEMENT

Manage contract templates, attached drafts, and final contract documents to customer records, and manage contract Service Agreements.

INTEGRATION WITH DEVELOPMENT TEAMS

Move customer bug reports and enhancement requests directly to development and link the status of the development record to the status of the support ticket.

System requirements:

CPU: 1.8 GHz dual core processor

RAM: 2 GB

HDD / SSD: 50 GB of free space on the main drive

Operating system: Microsoft Windows 8 32-bit, Microsoft Windows 7 32-bit and Microsoft Windows Vista 32-bit

Resolution: 1024×768