Elastic Stack

What is Elastic Stack?

Customer service is great, but it's better when combined with higher sales

Tidio combines live chat tools and chatbots to help you deliver excellent customer service and drive more sales.

A powerful and complete customer service tool

A compact solution can delight your customers and boost their sales.

Live chat

Half of all online customers prefer live chat to any other communication channel.

Connect Tidio to ALL sites and platforms through dedicated plugins, without programming

Tidio's chat widget fits customers' screens, so they can write to you on mobile and tablet

The live chat widget is customizable: you can change the position and color so that it adhers to the aesthetics of your site

You can adjust the placement of the live chat button on a mobile version of the widget

Your virtual support with AI

Use one of our more than 20 templates or easily create your own chatbot flow to automate 40% of your customer service conversations.

We offer over 20 models of chatbots that will answer questions about orders, shipments and discounts

If we don't have a template that suits your needs, you can create your own conversation scenario without programming, in an intuitive visual editor with drag-and-drop features

Let chatbots complete conversations and handle simple tasks to reduce the workload of your customer service

Generate more sales

Did you know that 3 million companies generated 20 million leads and $400 million in sales after they started using our chatbots?

Prevent 60% of your customers abandoning their carts by offering discounts

Automatically qualify leads and contact them at the right time

Easily gather emails and phone numbers your visitors

Respond to any channel in one place

Seventy-five percent of online customers said they expect service within five minutes. Link all your channels to Tidio and respond to your customers in no time!

Integrate live chat, email inbox, Messenger, and Instagram into a multichannel communicator

Talk to your customers on all devices: desktop, mobile and tablet

Never lose a potential customer because they contacted you on a channel you rarely use

Strengthen your customer service team

Customer service automation saves businesses approximately $8 billion a year.

Respond immediately to the most important queries, thanks to queries with assigned and unassigned messages

Monitor the performance of your attendants with advanced analytics

Answer repetitive questions faster with quick response templates

System requirements:

CPU: 1.8 GHz dual-core processor

RAM: 2 GB

HDD/SSD: 50GB free space on main drive

Operating system: Microsoft Windows 10, Microsoft Windows 8 32-bit, Microsoft Windows 7 32-bit and Microsoft Windows Vista 32-bit

Resolution: 1024 × 768