Freshcaller

What is Freshcaller?

Chat and collaborate at scale

With Freshcaller, you can deliver enjoyment at scale without taking on the cost and complexity of legacy software.

Contextual

Freshcaller empowers your teams to create/respond to all opportunities in a complete context.

Modern

Freshcaller upgrades your current phone technology to a cutting-edge voice and routing AI engine.

Wonderfully simple

Freshcaller is a voice platform with minimal fuss and maximum love, created just for you.

Key Features of Phone System

Easy number management

Transform your current numbers or explore our Bring Your Own Carrier options or buy numbers from over 90 countries on Freshcaller.

Custom Reports

Use any of the pre-built reports or create your own report over the phone. You can also schedule your reports to be delivered to your inbox.

Advanced Inbound Routing Engine

All incoming call scenarios are handled – whether during business hours or outside of business hours, including holidays.

Best-in-class supervisor controls

You can monitor virtually every conversation, get into vital conversations, keep track of service levels and call queues.

Switch to the phone system that's right for your business

Empower your inbound sales teams

Are your sales superheroes using their current phone options? Or are they just dialing in using their personal mobile connection? Ease of use, low learning curve, on-the-go coverage, and a flexible phone system is what makes Freshcaller a reliable side kick for your superheroes.

Enable your customer support team

Deploy the best-in-class inbound routing engine complete with IVRs, a multiple routing engine, and best-in-class on-call capabilities for agents to transfer calls, notes, or conferences into others. You really won't be worried about phones anymore. Instead, focus on the answers and resolutions of all your support-related conversations.

Engage customers with voice robots

Most bot solutions require coding and are difficult to maintain. Powered by Freddy AI, our smart response robot tracks intent and engages with customers to resolve issues faster.

Scale with the Freshworks platform

Meet your customers' scaling needs with the open and flexible Freshworks Platform, providing rich API for custom integration, automated workflows, intelligent analytics, ecosystem partner solutions, and hand-picked marketplace applications.

System Requirements:

CPU: 1.8GHz dual-core processor

RAM: 2 GB

HDD/SSD: 50 GB free space on the main drive

Operating system: Microsoft Windows 8 32-bit, Microsoft Windows 7 32-bit and Microsoft Windows Vista 32-bit

Resolution: 1024×768