HCL Interact

What is HCL Interact?

HCL Interact enables marketers to personalize the real-time customer experience by interacting with websites, call centers, and other channels in real time, such as SMS and email. It makes it easy to design meaningful customer experiences across apps, devices, and time, accelerating today's results and tomorrow's ambitions.

Benefits of HCL Interact

Now you can turn any real-time touchpoint into a channel to connect with your customers.

Increase response rates on inbound channels

Advanced analytics maximizes the relevance of messages presented during live interactions , increasing response rates.

Improve the customer experience

Personalizing the experience of interacting with your business can have a big positive impact on perception and loyalty.

Leverage investments in inbound channels

Targeted marketing increases the ROI of websites, call centers, and other inbound channels originally created for operational reasons.

Real-time engagement with customers across all channels

Using HCL Interact with the rest of the marketing solutions means marketers can centralize omnichannel.

Get better overall marketing results

For marketers who don't do inbound marketing today, IBM Interact creates another channel to achieve overall marketing goals.

The power of the combined input and output

Campaign and Interaction together allow you to engage on any channel.

HCL Interact Resources

Offer the best deals at the right time

Know when your customer needs you most. The sharp and insightful combination of integrated offer arbitrage and Bayesian algorithm helps to recognize the right time and the best offer for each client.

Get instant response from customers

Get instant response from customers presenting offers when they're ready to listen. HCL Interact makes optimal use of information from customer touchpoints, including web, call center, store, branch, to develop customer and prospect knowledge, create a consistent brand, and maximize customer communications.

True Omnichannel with offline and online channels

Interact uses online and offline data, including in-depth historical customer knowledge as well as current customer activities, to create real-time customer interactions. These interactions increase sales, build relationships, generate leads, increase conversion rates, optimize channel usage, and reduce friction.

Insightful reporting and analysis

Interact generates accurate marketing performance analytics, interactive analysis of channel activities, campaign strategy inventories, and deployment auditing – all aimed at improving managerial oversight and marketing outcomes.

Bring together your inbound and outbound channels

With the combined use of segments, rules, and event pattern recognition in real-time logic, Interact offers the best strategies that can drive response to specific customer actions by directing personalized content from an instant offer link on a website to a sell opportunity in a call center.

System Requirements

Windows

Windows 10, Windows 7, Windows 8, Windows Server 2008, Windows Server 2012, Windows Server 2016.

Linux

SUSE, Ubuntu, Red Hat

Server

Solaris, IBM