Help Desk Software

What is Help Desk Software?

Better and smarter personal help desk software

Whether you're a small business or a business enterprise, save up to 70% on support expenses with Help Desk Software.

Omni-Channel Support Desk

An inbox

Provides customer support with requests from any channel to handle an inbox

Self-Service Help Center

Your help desk is ready for the best user experience to organize support in the help desk system

Frame View

Use the kanban board and manage all incoming requests in the ticketing system

Customize your Help Desk Software

Queues

Create custom queues of incoming requests in your company to make help desk software customized for each team member

Get real-time updates from your inbox

Make your own queues based on conditions

Use chat or desktop view with bulk actions

Agents see only your reports and tickets

Tool

Real-time support gives you more channels with a convenient way for customers to contact you and get instant automatic replies

Embedded in any web page of a website or service

Send targeted messages based on user behavior

Hassle-free user authentication right in the widget

Integrates seamlessly with your CRM

Mobile UI

The Help Desk Software solution built into your mobile app provides an easy way for the customer to communicate between the customer and their support team

Mobile UI works your way on any device

Don't lose your customers with mobile push notifications

Integrates with iOS or Android apps using Restful SDK and API

UseResponse's Help Desk Software can do more than support

Sales Automation

Don't miss the opportunity again with proactive messaging based on user behavior

Task Management

Create a checklist within the ticket system to break down the request into smaller tasks

Issue Tracking

Use tickets as bug tracking system with custom statuses, fields in your own workflow

System Requirements:

CPU: 1.8 GHz dual core processor

RAM: 2 GB

HDD/SSD: 50 GB of free space on main drive

Operating system: Microsoft Windows 10, Microsoft Windows 8 32-bit, Microsoft Windows 7 32-bit, and Microsoft Windows Vista 32-bit

Resolution: 1024×768

Supported Operating Systems

Mac OS X 10.5x (Leopard), Mac OS X 10.6 (Snow Leopard), Mac OS X 10.7 (Lion), Mac OS X 10.7 (Mountain Lion), OS X 10.9 (Mavericks), and Mac OS X 10.10 (Yosemite)

Hardware requirements

Memory - 1 GB RAM and more

Free disk space - 50 MB

System type - 32-bit and 64-bit OS