HR Case Management

What is HR Case Management ?

Enable HR to provide accurate services and better information

Send, track, and respond to HR-related inquiries with HR Case Management modernized self-service HR service delivery software. Deployed as part of the Infor HR Case Management system of record, employees, managers, and HR can create and manage cases—and resolve most routine queries—without leaving the application.

Key capabilities of HR Case Management

Case referral

Make sure cases are getting into the hands of the appropriate resource

Reporting and analytics

Monitor closing time, active cases, closed cases, and more

Research

With HR Case Management, collect valuable feedback from your employer after a case closes to help improve your processes.

Service Level Agreement (SLA) Tracking

Respond to cases in a timely manner

Agent and queue manager

HR Case Management enable agents and managers to monitor and respond to cases

Employee Inquiry Tracking

Experience HR-friendly service delivery

Easily access employee and HR interactions

Offer personalized service to individual employees

Integration of the HR service delivery knowledge base

Enjoy convenient 24/7 access, anywhere

Explore customized, searchable, and navigable HR information

Enjoy a multi-layered approach to HR service delivery and HR case management software

System Requirements:

CPU: 1.8 GHz dual core processor

RAM: 2 GB

HDD/SSD: 50 GB of free space on main drive

Operating system: Microsoft Windows 10, Microsoft Windows 8 32-bit, Microsoft Windows 7 32-bit, and Microsoft Windows Vista 32-bit

Resolution: 1024×768

Supported Operating Systems

Mac OS X 10.5x (Leopard), Mac OS X 10.6 (Snow Leopard), Mac OS X 10.7 (Lion), Mac OS X 10.7 (Mountain Lion), OS X 10.9 (Mavericks), and Mac OS X 10.10 (Yosemite)

Hardware requirements

Memory - 1 GB RAM and more

Free disk space - 50 MB

System type - 32-bit and 64-bit OS