Kayako

What is Kayako ?

Support customers and develop personal relationships with Kayako.

Help customers help each other

Help center

Customers can answer their own questions quickly and simply.

Help Center Analysis

With Kayako ,companion the phrases your customers are looking for and optimize your content.

Brand

Easily create and customize multiple Help Centers, each with unique content and branding.

Customer information at your fingertips with Kayako

Customer journey

View your customer's journey and unify all their interactions.

Integrations

Bring customer activity from more than 650 apps into an immediate context.

Effortless live chat support is just a click away

Kayako Messenger

Kayako  hurtscustomer support with a live chat experience as intuitive as sending messages to your friends.

Proactive engagement

Convert visitors to customers and support proactive messages based on their behavior.

Mobile support

Help customers on the go with live chat on your mobile site or embedded in your own apps.

Grow your team without the growing pains with Kayako

Automações

Work smarter and automate manual work by simplifying your workflow with smart business rules.

Macros and responses

Save time and send predefined personal answers to common questions in seconds.

SLAs

Stay on target and track performance with goals for response and resolution times.

Understand your team's performance in new ways

Customer satisfaction ratings

Listen to your customers and measure the satisfaction of all conversations.

Intuitions

Track your team with quick dashboards and instant access to important metrics.

Custom reports

Dive into your data to discover ideas and trends to work smarter.

It's the little things that matter

Message status

See when your message was read to see if your customer needs follow-up.

Active conversations

See when your customer has other conversations to avoid duplication.

Previous events

Get an instant context for a better first response. See what your customer's latest activities were before starting a conversation.

Real-time conversations

See what your customer's latest activities were for more personal conversations.

System Requirements

Mac

Cloud, SaaS, Web

Windows

Mobile - iOS

Mobile - Android