Knowledge Base

What is Knowledge Base?

Time-saving knowledge base software

Create, organize, and share customer-facing help center resources using the Acquire Knowledge Base.

Why You Need a Knowledge Base

Offer self-service options

Most customers try to resolve issues on their own before contacting support.

Automate support operations

Free up your team's time to deal only with complex issues with the Knowledge Base.

Be there 24 hours a day, 7 days a week

Your knowledge base is always active and ready to help your customers.

Attract more visitors inside

Knowledge base content is discovered online when potential customers look for solutions.

Create and publish in minutes

Craft your knowledge base articles, FAQs, user forums, how-to's, video tutorials, or any content that best supports your customers.

Share articles directly from the chat window

Customize content with fonts and styles

Create a branded knowledge base landing page

Knowledge base and chatbot: a powerful couple

Address repetitive questions with a chatbot that suggests relevant knowledge base articles to customers without the need for a live support agent.

Integrate with live chat

With Knowledge Base, connect your Knowledge Base to live chat and offer automated assistance, request capture, and article suggestions.

Improve self-service with reporting

Categorize issues by topic. Gain insight into which supporting content is most useful by allowing customer feedback on articles.

Knowledge Base Toolkit

Knowledge is power

Acquire's Knowledge Base software helps you optimize customer service and increase your help resources through powerful features.

Multilingual

Break down language barriers and offer useful content in your customers' native language.

Comments

Automatically gather feedback on your knowledge base resources and refine them when needed.

Article management

With Knowledge Base, classify and categorize your help resources in a way that makes sense for your customers and your team.

Custom themes

Identify your knowledge base with your company's colors, fonts, logos, and assets.

Rich editor

Customize the content flow of your articles – make it easy to use for agents and customers.

Importer of articles

Do you have knowledge spread all over the place? No problem. Easily import all your content into Acquire.

System Requirements:

CPU: 1.8 GHz dual core processor

RAM: 2 GB

HDD/SSD: 50 GB of free space on main drive

Operating system: Microsoft Windows 10, Microsoft Windows 8 32-bit, Microsoft Windows 7 32-bit, and Microsoft Windows Vista 32-bit

Resolution: 1024×768

Supported Operating Systems

Mac OS X 10.5x (Leopard), Mac OS X 10.6 (Snow Leopard), Mac OS X 10.7 (Lion), Mac OS X 10.7 (Mountain Lion), OS X 10.9 (Mavericks), and Mac OS X 10.10 (Yosemite)

Hardware requirements

Memory - 1 GB RAM and more

Free disk space - 50 MB

System type - 32-bit and 64-bit OS