KronoDesk
KronoDesk will help its customers help each other. When they need you, KronoDesk's powerful ticketing system lets them get in touch with you from anywhere. And they can track everything from a full support center.
KronoDesk will help its customers help each other. When they need you, KronoDesk's powerful ticketing system lets them get in touch with you from anywhere. And they can track everything from a full support center.
Customer support and help desk
You'll love using KronoDesk
Focus on helping customers, not the tools you need to support them. KronoDesk is beautiful on the outside and powerful on the inside. You'll be ready to use in no time, you'll look personalized in minutes, and then you'll be back to keeping your customers happy.
Your customers will love you
KronoDesk will help its customers help each other. When they need you, KronoDesk's powerful ticketing system allows them to get in touch with you from anywhere. And they can track everything from a full support center.
Feature Highlights
Help Center
Customers can send, access and check in tickets via the web or by email. Agents can quickly and easily manage and respond to tickets on any device. The help desk can be customized according to your needs with custom fields, priorities, and workflows.
Knowledge Base
Knowledge base articles are deeply integrated into the help desk, so customers can get the help they need quickly. Search and organization make it easy to find the right KB, always.
Support forum
With KronoDesk support forums, your customers can help each other. And a center panel allows agents to monitor posts quickly. Stay on top of a particular topic or forum by signing up (email or RSS).
Powers the lifecycle of your app
KronoDesk works seamlessly with SpiraTeam to provide an end-to-end information flow from its customers to its developers and product managers. Customizable reports are the icing on the cake.
System requirements:
CPU: 1.8 GHz dual core processor
RAM: 2 GB
HDD / SSD: 50 GB of free space on the main drive
Operating system: Microsoft Windows 10, Microsoft Windows 8 32-bit, Microsoft Windows 7 32-bit and Microsoft Windows Vista 32-bit
Resolution: 1024×768
Supported operating systems
Mac OS X 10.5 x (Leopard), Mac OS X 10.6 (Snow Leopard), Mac OS X 10.7 (Lion), Mac OS X 10.7 (Mountain Lion), OS X 10.9 (Mavericks) and Mac OS X 10.10 (Yosemite)
Hardware requirements
Memory - 1 GB of RAM and more
Free disk space - 50 MB
System type - 32-bit and 64-bit OS
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