MSP Manager

What is MSP Manager?

Boost your business

Managing your business and providing excellent support shouldn't get in your way. MSP Manager's ease of use will free up your team to deliver on your promise of great service.

Intuitive, lightweight ticketing with seamless RMM and N-central platform integrations.

Painless time control with convenient timers and functionality for tickets and recurring appointments.

Closed-loop email with automatic ticket monitoring and routing, with simplified Microsoft 365 setup via OAuth.

Complete customer and knowledge management with brand portal.

Accounting integrations with QuickBooks Online, QuickBooks Desktop and Xero.

Key Benefits of MSP Manager

Increase technology efficiency

Manage tickets more easily, capture previously unbilled time and expenses, and empower your team to collaborate on tickets—all while increasing your company's productivity and revenues.

Time tracking

Start, pause, or add time to tickets, or save and start a timer to start time tracking. Fast login, automated ticket routing, and real-time tracking make it easy to process customer requests.

Simplify billing

Control time and billing data automatically and accurately with service packages. Quickly export data to your accounting software to streamline billing.

Gain flexibility and scalability

Customize service offerings using out-of-the-box service templates. Billing per incident, per hour, for monthly managed services, or all three – whichever makes sense for your business.

Integrated and secure cloud-based solution

N-able MSP Manager integrates with N-able RMM and N-able N-capable central to keep assets synchronized and provide one-click remote sessions of asset lists or tickets with Take Control.

Use Cases

Organize your tickets and prioritize quickly

Focus on the client's work. Create ticket queues to prioritize the work of technical teams. Your customers also benefit, with a brand portal where they can submit tickets and check their status.

Monitor the weather and update tickets on the go

Make it easier for your technicians to keep track of time. With the MSP Manager mobile app, technicians can access and record customer data and create and manage tickets, streamlining on-site work.

Show the full scale of the work you're doing

Job patches, performing maintenance tasks, or monitoring backups are not always visible to customers. MSP Manager reports help show the work being done by tracking time spent on maintenance and back-end tasks.

Schedule recurring tickets and appointments

With MSP Manager you caneasily create a schedule, add tickets and recurring appointments for your customers, and keep regular service and QBRs in check.

Automate invoicing and provide accurate invoices

Avoid billing disputes with automated time tracking and ticket management. Enable fast customer invoicing, batch invoicing, and exporting, and integrate it with your existing accounting software.

Quickly start a remote session to a device

Remotely access your customers' devices from your asset list as well as desktop pages when you need to perform complex tasks or access advanced features quickly.

System Requirements:

CPU: 1.8 GHz dual core processor

RAM: 2 GB

HDD/SSD: 50 GB of free space on main drive

Operating system: Microsoft Windows 10, Microsoft Windows 8 32-bit, Microsoft Windows 7 32-bit, and Microsoft Windows Vista 32-bit

Resolution: 1024×768

Supported Operating Systems

Mac OS X 10.5x (Leopard), Mac OS X 10.6 (Snow Leopard), Mac OS X 10.7 (Lion), Mac OS X 10.7 (Mountain Lion), OS X 10.9 (Mavericks), and Mac OS X 10.10 (Yosemite)

Hardware requirements

Memory - 1 GB RAM and more

Free disk space - 50 MB

System type - 32-bit and 64-bit OS