NPS Survey Platform

What is NPS Survey Platform?

The best NPS search platform

Grow your business with a continuous feedback loop. NPS is one of the best customer loyalty barometers used by companies around the world. Station feedback silos at all touchpoints track and improve your Net Promoter Score and enrich customer loyalty.

SurveySparrow's NPS research platform is built to help you decode customer sentiments, discover loyalty ideas, and drive growth. How?

Grow

Gather comments from prosecutors. Win new customers. Progress.

Improve

Learn from your customers. Take action. Measure progress.

Hear

Collect customer feedback. Cover all crucial points of contact.

Parse

Track the NPS. Study feedback. Discover the factors that drive loyalty.

Indispensable features of the NPS search platform

Add dynamic lists and segment

Create dynamic lists and easily target your respondents based on any criteria. Get an in-depth analysis of your customer personality and manage follow-ups easily.

Automate and accomplish tasks

Automate promoter score searches based on your preference. Choose the time, frequency, and add the contact list. Set and set in recurring mode. Track NPS over time and compare industry standards.

Analyze the dynamic dashboard in real time

Monitor the Net Promoter score over time. See each of the promoters' responses, liabilities, and detractors. Filter the answers and gather ideas.

Share follow-up questions and emails

Add follow-up questions to learn the 'Why' behind it all. You'd better have an open text question for in-depth insights. Share personalized follow-up emails with your promoters, liabilities, and detractors and close the loop.

Easily distribute via SMS, email, in the app

Embed an NPS survey in your app, share Net Promoter Score search emails, or send SMS surveys to your customers. Make it convenient for your customers and for you too!

Conduct a sentiment analysis and view Wordcloud

Decode customer feelings easily with sentiment analysis. Choose your insights and get a cloud of words for a clear and concise understanding of the loyalty factor.

System requirements:

CPU: 1.8 GHz dual core processor

RAM: 2 GB

HDD / SSD: 50 GB of free space on the main drive

Operating system: Microsoft Windows 10, Microsoft Windows 8 32-bit, Microsoft Windows 7 32-bit and Microsoft Windows Vista 32-bit

Resolution: 1024×768

Supported operating systems

Mac OS X 10.5 x (Leopard), Mac OS X 10.6 (Snow Leopard), Mac OS X 10.7 (Lion), Mac OS X 10.7 (Mountain Lion), OS X 10.9 (Mavericks) and Mac OS X 10.10 (Yosemite)

Hardware requirements

Memory - 1 GB of RAM and more

Free disk space - 50 MB

System type - 32-bit and 64-bit OS