NPS

What is NPS?

Measure, analyze, and improve NPS across your organization

Net Promoter Score (NPS) is one of the most common customer experience metrics used by companies worldwide. With Qualtrics NPS software you have a simple, flexible and powerful platform to engage your customers.

Segment customers by loyalty

Identify dissatisfied and cancellation-prone customers

Optimize using a single customer metric

Compare with industry and competition scores

Reveal the determining factors of customer loyalty

Monitor improvements in products, services and throughout the customer journey

Boost your CX program with NPS monitoring and optimization

Measure NPS on all touchpoints

Go beyond pre-existing feedback collection and start conversations with customers wherever they are, whether it's apps, websites, email, SMS, service robots, and more.

Predict your customers' actions

Identify cancellation-prone customers using withdrawal and experience data to interfere with and improve the iQ prediction modeling experience.

Embed CX across your organization

Activate your organization by incorporating CX into your employees' daily routine and the tools and processes they already use. Regardless of role or location, all employees can interact and act effectively based on customer insights.

An NPS search, all channels

Improve your response rates by engaging customers on the devices and platforms they use. With NPS at Qualtrics Customer Experience you can collect customer feedback through:

·          Email

·          Answering robots and messaging apps

·          Text or SMS

·          Cell phone

·          Native apps

·          Offline searches

·          And much more

Use NPS data to predict and prevent customer withdrawal

Use your NPS data to make powerful predictions about customer behavior, as if they are prone to cancellation. With Predict iQ you can gather NPS with your operational data, such as spend or repeated visits, to predict behavior and potential outcome in key operational metrics, so you can interfere when your customers need it most.

Powerful dashboards and role-based reporting

Send the right information to the right people in your organization with flexible, role-specific dashboards, as well as pre-configured reports. This means you'll send the right information to the right people in real time, so they can act immediately and improve the customer experience.

System requirements:

CPU: 1.8 GHz dual-core processor

RAM: 2 GB

HDD/SSD: 50GB free space on main drive

Operating system: Microsoft Windows 10, Microsoft Windows 8 32-bit, Microsoft Windows 7 32-bit and Microsoft Windows Vista 32-bit

Resolution: 1024 × 768