omnichannel feedback

What is omnichannel feedback?

Grow your business with feedback, comments and referrals

Increase the depth and frequency of your customer engagement, purchase size, purchase frequency and word-of-mouth referrals as you build brand awareness

Improve your marketing ROI

Easily assess and identify which combination of channels and content is most effective to drive new customer acquisition and retention

Comparison of Competitors

Finally, a way to look at your competition from the perspective of customers.

• Win your competition by by by activating customers.
• Real-time position update by BMS score.
• Get to the top and earn the bragging rights.

Motivational toolset

Apathetic employees are an obstacle to your organization. Use the BMS panel to motivate and encourage your team.

• Share customer feedback with your team, so they can monitor your performance.
• Stream the BMS dashboard on a cafeteria TV or approved Android device.
• Recognize and encourage the team by maintaining a high BMS score.

Notification System

Real-time notifications and damage control.

• Receive email and/or text notifications as soon as negative search is submitted, diverting the volume of searches submitted, Big Mouth Search punctuation trends, and captured referrals.
• Email Weekly Big Mouth Survey Dashboard containing everything you need to track your organization's health.

System requirements:

CPU: 1.8 GHz dual core processor

RAM: 2 GB

HDD / SSD: 50 GB of free space on the main drive

Operating system: Microsoft Windows 10, Microsoft Windows 8 32-bit, Microsoft Windows 7 32-bit and Microsoft Windows Vista 32-bit

Resolution: 1024×768

Supported operating systems

Mac OS X 10.5 x (Leopard), Mac OS X 10.6 (Snow Leopard), Mac OS X 10.7 (Lion), Mac OS X 10.7 (Mountain Lion), OS X 10.9 (Mavericks) and Mac OS X 10.10 (Yosemite)

Hardware requirements

Memory - 1 GB of RAM and more

Free disk space - 50 MB

System type - 32-bit and 64-bit OS