Polar Help Desk

What is Polar Help Desk?

With polar help desk, your company manages and provides service support to your employees and customers through a web-based central portal help desk.

With the Polar Help Desk, you:

• Integrates incident and email management.
• Manages email flow with multiple email accounts.
• Automates email-to-incident conversion and email notifications.
• Manages teams and supporters with roles and permissions.
• Builds knowledge bases and allows your customers to view and edit them.
• Manages accounts, contacts, and service level agreements.
• Generates reports, edits them, and builds your own.
• Attaches work orders to incidents and manages documents.
• Choose your own categories, language labels, and email templates.

 Polar Help Desk Features

Log incidents

Incidents can be logged in several ways:

• The help desk automatically downloads emails from email accounts and converts them into incidents.
• A user receives a call about a problem or is contacted otherwise, they can create an incident manually.
• A contact logs in to technical support to create an incident on their own.

Incident Management

All incidents can be monitored on the incident workspace. It provides instant information about incident status, priorities, assigned users and teams, contacts that informed them, and time of last modification.

Works with incidents

A full conversation related to an incident can be easily followed. Each email sent and received updates the conversation history automatically, and any photo or file sent in an email is attached to the incident to which the email is related. Users and contacts can attach files by uploading them via user interface.

Customize email notifications with Polar Help Desk

Each team can have their own email notification settings: a set of notification rules and email templates options, as well as their own email account.

System requirements:

Windows XP, Vista and 7 of 32 or 64bits

32 or 64bit Windows 2003 and 2008

Windows Server 2005 e 2008

.NET Framework version 3.5

Web browser such as Firefox, Chrome, Opera, Safari or Internet Explorer