Quality Essentials

What is Quality Essentials?

Quality Management Solution

Solid quality can establish lifetime loyalty and market dominance, but poor quality results, from recalls and repairs to product delays, drive your company's brand insights. ETQ Reliance software helps you skillfully manage critical processes that define and protect your brand's reputation.

Essential quality

Optimize critical processes that drive excellence through quality by leveraging best practices and a set of key business features, including document control, training management, audit management, change management, and corrective actions.

Document control

Industry standards and best practice frameworks routinely require documentation of all types of processes and procedures. The ETQ document control application enables customers to manage the creation, distribution, and archiving of all controlled documents in a centralized and controlled structure. With ETQ Document Control, companies can:

• Create and import new documents
• Forwarding documents for review and approval
• Release and distribute documents
• Perform revisions and start change control
• Easy management and integration of Microsoft Office files® with ETQ forms
• Integrates with the training management application
• Integrates with third-party systems

Training Management

The Reliance Training Management application is included in the Reliance Quality Essentials ETQ solution, a collection of critical quality tools that give any organization access to the benefits of flexible and automated quality management (QMS) solutions.

ETQ Training Management oferece:

• Simplified user experience
• More intuitive for infrequent users
• Simplified design
• 50% reduction in forms
• Usability out of the box
• Configurability and scalability to meet current and future training management needs with ease

Main benefits:

• Training management focused on quality in specific policies, processes and procedures
• Integrates with third-party Learning Management Systems (LMS) to provide a holistic approach to employee training
• Simplified audit preparations
• ISO compliant
• ETQ Reliance Document Control Integration
• Consistent training in departments, locations and personas

Audit Management

Audits are essential to identify and reduce areas of non-compliance. It is important to have full visibility and control over the audit process while optimizing scheduling, assignment, execution, and reporting phases. Smart organizations are looking for ways to replace inefficient, error-prone manual auditprocesses with automated audit management systems such as ETQ Audit Management, which allows users to:

• Create checklists from out-of-the-box templates, integration with Microsoft Excel, or from scratch
• Plan audits to set up review and approval processes
• Perform audits and distribute reports in PDF format to team members
• Assign actions based on audit findings and monitor progress
• Issue CAPAs when needed based on audit results
• Track the entire audit process and use findings to increase overall quality
• Manages the audit process from planning, auditing to reporting
• Provides users with the ability to configure audit and auditor profiles, create templates for a variety of audit types, and create checklists for various areas to be audited
• Integrates with corrective action (CAPA) application for investigation and resolution

Corrective Action (CAPA)

Corrective actions are part of any quality system. Effectively addressing and managing adverse events enables organizations to resolve issues quickly and maintain a high level of overall quality. The ETQ corrective action application allows users to automatically prioritize, filter, track, and take corrective actions.

• Manage and address internal corrective actions and those involving external suppliers (SCAR)
• Address systemic or recurring quality issues and use a process-based approach to address them
• Generate a corrective action or request for preventive action that directs through review, containment, root cause analysis, development of corrective action plans and verification stages
• Generate a corrective action history report, which provides an instant report of the entire event
• Enable all stakeholders to collaborate on systemic issues
• Use the ETQ Reliance Risk Management app to measure and track risk using quantitative tools to calculate risk ratings
• Integrates with audit management, complaint handling, non-compliance treatment and any other desired process

Change management

The ETQ change management application provides a summary of the changes that describe the change to be implemented, identifies the affected documents, and creates the necessary action plans.

• Manage all aspects of the Change Management process, from start to finish
• Reduce cycle time for engineering changes by making sure that all relevant information is sent to the responsible individual(s) at scheduled times in a predetermined manner
• Reduce the cost of Change Management by performing changes in parallel
• Link quality activities to change management
• Provides workflows to enable multifunctional teams to collaborate
• Create automated schedules and expiration dates to ensure work is on track
• Assess risks and opportunities to initiate certain changes through the Risk Logging application
• Connect to other areas of the business to determine the impact of changes
• Central repository for all types of change
• Start action plans based on the type of change
• Integration with the Document Control application
• Integrates with third-party systems

Suppliers, materials and chemicals

Suppliers, materials and chemicals is a repository of information about suppliers and the materials they provide. The information is reviewed and can be consulted in other ETQ Reliance processes to provide full visibility into vendor performance.

• Extend the default sort fields with as many additional criteria as you need
• Define quantitative or qualitative input inspection criteria
• Integration with Treatment, Receipt and Inspection of Complaints, Non-Compliance Report, Supplier Corrective Action (SCAR) and Change Management
• Integrates with third-party systems (e.g. SAP, Oracle) to search master data lists

Risk logging

Risk logging is a centralized repository of risk and hazard data from all operational areas of a company. As the repository grows, companies can make critical business decisions based on a comprehensive set of real-world risks and baseline data that can impact almost every aspect of the business.

• Manages the risks identified by the organization and, for each risk, identifies risk controls and evaluates the history
• Create risk assessment models with tables and graphs to identify severity, frequency, or other risk-based criteria
• Calculates the risk of quality events at each stage of the process
• Identify trends and risk analysis across multiple departments
• Automatically separate and categorize events at the source application level (CAPA, Complaints, Audits)

System requirements:

CPU: 1.8 GHz dual core processor

RAM: 2 GB

HDD / SSD: 50 GB of free space on the main drive

Operating system: Microsoft Windows 8 32-bit, Microsoft Windows 7 32-bit and Microsoft Windows Vista 32-bit

Resolution: 1024×768

Supported operating systems

Mac OS X 10.5 x (Leopard), Mac OS X 10.6 (Snow Leopard), Mac OS X 10.7 (Lion), Mac OS X 10.7 (Mountain Lion), OS X 10.9 (Mavericks) and Mac OS X 10.10 (Yosemite)

Hardware requirements

Memory - 1 GB of RAM and more

Free disk space - 50 MB

System type - 32-bit and 64-bit OS