QuickRECORD

What is QuickRECORD?

An understandable connection recorder for Alcatel Phone Systems, OXO and OXE

When it comes to the mass market, you may be challenged to be able to find a voice recorder that everyone can afford. This will be facilitated with Amigo Software's QuickRECORD, as it contains VoIP, TDM and SIP call recording, call flags, call filters and Advanced Search, UI network and on-demand registration.

Main features

QuickRECORD is scalable and easy to manage solution for BPs, SPs and end users

On-demand recording:

• Record from now on – the call will be recorded from a specific point if necessary
• Record a specific part – calls can be recorded from a specific point and paused after that, having only a relevant part of the call
• Record entire call - calls will be recorded from the start if necessary

Advanced search:

Search and playback allows users to create predefined templates that will demonstrate results filtered by:

• Per page
• Caller number
• Call number
• Meeting
• Duration

Flags:

Call Flags are assigned to a call with the intuition of highlighting its nature or priority.

Can be used to sort call quality from excellent to bad or need support. In addition, multiple flags can be assigned to a single call, such as in an example that you confirm an order but do not know the client. They also help with the search criteria.

Write filters:

• System-level filters - allows the administrator to define rules and processes to follow for recording calls
• User-level filter - allows employees to set up a call to a specific user

User management:

• Permission groups
• User-specific dashboards
• Dashboard with template reports

Archiving and scheduling tasks:

• Create jobs for teams by defining a criterion for a set time and date
• Archive calls by setting the path to a specific folder for scheduled tasks to store calls

Silent Monitoring:

A feature that enables group supervision and administration that can listen to a live call for monitoring and evaluation

Reproduction:

A feature that allows you to play a call, with the basic functions of Play, Rewind, Next, and Pause

Recorder settings:

• Recording to third-party email
• Recording in GSM610, WAV, WMA and MP3 formats (32, 64 and 128bits)
• Support for network adapters

Requirements:

OXO, OXE and Rainbow appliances