Remote Support
Remote Support is the #1 solution for leading companies that want to securely access and support any device or system, anywhere in the world.
Remote Support is the #1 solution for leading companies that want to securely access and support any device or system, anywhere in the world.
It's the number one solution for leading companies that want to securely access and support any device or system, anywhere in the world.
A secure solution for all your remote support needs.
Support More
More devices, more platforms, more people, more locations. Provide instant, reliable remote support for end users and customers on or off your network using Windows, Mac, iOS, Android, and more. Do more when you're focused on troubleshooting and not connection correction.
Provide superior service
Improve service levels and customer satisfaction with continuous, high-quality remote support for all end users. Provide scalable, enterprise-class support to keep your business running, regardless of whether you need to fix a Linux server in the middle of the ocean or an iPhone across town.
Protect your business
Support teams need administrative access to critical desktops and systems to get their work done. The security of your remote access tools is crucial for threat protection. Bomgar is the most secure remote support solution on the market, with two-factor authentication, advanced encryption, granular permissions, comprehensive audit trails, and more.
More than 13,000 leading companies rely on Remote Support
Maersk oil, Fiserv, Starbucks, Unum, Caltech.
Supports users, desktops, and devices
Quickly access and fix any desktop, mobile device, or terminal, anywhere, on any platform.
Access Servers and Endpoints
Securely manage access to your critical infrastructure.
Comply with Compliance Mandates
Meet audit and compliance requirements quickly and effectively.
New! The most secure iOS screen sharing now available for iPhone and iPad!
Bomgar Remote Support offers the most secure screen sharing for iPad and iPhone. Technicians can view the full iOS screen and chat with the end user.
Expand services, accelerate troubleshooting, and improve compliance.
Featured Resources
Remote Access and Control
Provide fast remote assistance to any desktop, server, or mobile device, with screen sharing and remote control - anytime, anywhere.
Efficiency and scale
Manage autonomous access to thousands of systems and grow your business with security and automation.
Personalization and Branding
Maintain corporate brand standards and customize your support experience, including chat
Team administration and permissions
Manage team users, roles, and session permission settings to enforce a less privileged security posture.
Audit and Compliance
Record all session activity for a full audit trail with real-time reports and capture a detailed video record of all session activity
Integrations
Integrate with CRM, ITSM, SIEM, and password tools, or use Bomgar's open API and create custom integrations.
A live view of your help desk
The real-time dashboard for remote support is the easiest way to get a live view of technical support. See which support representatives or teams are overloaded and which have extra capacity. Quickly access top-level Key Performance Indicators (KPIs), including session count, standby sessions, longest wait time, and a count of registered/available delegates.
Assist any remote desktop, server, or mobile device
Support all your systems on the web, even if they are behind firewalls that the client does not control. All supported platforms are included in the main product, so the user consolidates and standardizes support, improving incident handling time and supporting representative productivity.
Bomgar is available for Windows, Mac, Linux, Android, iOS and Chrome OS. Access and control any computer or remote device, inside or outside the network - no VPN required.
More deployment options
When it comes to deployment options, Bomgar meets your business needs. The physical and virtual tools available have been helping companies meet regulatory requirements for years. The unique segmentation capabilities of cloud deployment provide a cloud without compromise.
Work intelligently with integrations
There is probably already a Bomgar integration created for your service desk, CRM, SIEM or systems management. Otherwise, Remote Support APIs and professional services facilitate this integration.
Bomgar is designed to make it easier for administrators to allocate passwords and access to certain users. Leverage Active Directory and LDAPS to manage authentication, set more than 50 permissions for technicians, and capture a detailed audit record for each session.
Make it easy for desktop and system support teams to access quickly without revealing credentials and passwords through Bomgar Verify.
All connections are encrypted and sent by both the technician and the end user to Bomgar, so that the user can connect without VPN or firewall changes. In addition, each client has a unique and dedicated URL.
System Requirements
Available from Windows XP.
Suporta MacOSX, Linux: Ubuntu, Fedora,RedHat, Enetrprise e SLED.
Compatible with SSH/Telnet, Chrome OS, Web, iOS and Android
System requirements:
CPU: 1.8 GHz dual core processor
RAM: 2 GB
HDD / SSD: 50 GB of free space on the main drive
Operating system: Microsoft Windows 10, Microsoft Windows 8 32-bit, Microsoft Windows 7 32-bit and Microsoft Windows Vista 32-bit
Resolution: 1024×768
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