With Rescue Lens, see problems through customers' eyes, without having to leave the call center or office. Solve any kind of problem in almost every product or service, from a broken dishwasher to a machinery too large to be transported. Guide end users to solve problems, configure products, and more.
Look at the problem. Give me the solution.
Harness the power of live video interaction to support your customers with Rescue Lens.
Focus on solution
See the problems through the eyes of customers, without having to leave the call center or office. Solve any kind of problem in almost every product or service, from a broken dishwasher to a machinery too large to be transported. Guide end users to solve problems, configure products, and more.
Empower users
With Rescue Lens ,end users have a greater sense of control and visibility in the support process by actively participating with virtual guidance.
First-rate solution
Reduce the need for expensive on-site services and increase the rate of solutions on the first call with self-service solutions with Rescue Lens.
Extend your reach
Make the most of your senior support team's know-how by making them almost always available to guide less experienced and cheaper agents on the field to solve problems.
Live HD video interaction
When you see the problem in HD quality, you don't need to rely on second-hand descriptions or visual analysis of those who don't have training.
Intelligent whiteboard technology
With Rescue Lens ,you want on-screen annotations from any device to guide users through troubleshooting.
Easy-to-use mobile app
Turn the user's iOS or Android smartphone into an interactive video communication tool.
Session reports
Generate custom reports for session information, such as resources used, duration and date and time with Rescue Lens.
Audio by VoIP
Facilitate communication between customers and agents during a smooth troubleshooting with integrated VoIP audio.
Screen capture and video recording
Save screenshots and record videos from all live streaming sessions.
Industry Solutions
See the problems through the eyes of customers, without having to leave the call center or office. Solve any kind of problem in almost every product or service, from a broken dishwasher to a machinery too large to be transported. Guide end users to solve problems, configure products, and more.
Insurance
Add a differential to your services by simplifying the claims inspection process, increasing transparency and decreasing the time your customers have to wait until they've got it all sorted out. Transform 5 working days into 4 minutes by reducing the need for on-site assessments and extend the scope of operations of accident surveyors, give more accuracy to remote surveys and generate immediate ROI.
Industry
With Rescue Lens and20% of on-site services helping your support agents see issues from a customer perspective, anytime, anywhere, whatever the need. Improve remote support and efficiency capabilities to reduce the need for on-site support, generate immediate ROI, and lower returns volume.
Telecommunications
Improve your results and customer experience. All at once. Have 4.5x customers more satisfied by improving technical support in troubleshooting, guiding repairs, and guiding customers to make their own facilities, all without having to leave the call center.
System requirements
Android 4.1 or higher (Android 5.0 or higher recommended)
CPU dual-core (CPU quad-core recomendada)
1 GB RAM (2 GB recommended)
20 MByte free space
Camera with autofocus and resolution 640 * 480
Internet connection with minimum bandwidth of 400 kbit/sec (4G/LTE equivalent or WiFi equivalent is recommended)
iOS 9 or higher
iPhone 5 or higher
iPad 4 or higher
iPad mini 2 or higher
iPod touch 6 or higher
20 MByte free space
Internet connection with minimum bandwidth of 400 kbit/sec (4G/LTE equivalent or WiFi equivalent is recommended)
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