Rescue

What is Rescue?

Solve everything

Continuous remote support for a barrier-free world.

That's how remote support is made.

Connect. Solve. Complete.

Forget the wait. Move on and solve the most difficult problem with the speed, scale, and reliability put to the test—Rescue connects you in just 20 seconds.

Smarter support

Rescue aggregates session and resolution data in real time so you can monitor and manage your support teams more effectively.

Simple solution

Rescue is simple enough to integrate seamlessly into any workflow and to be used quickly by the support team without any effort.

Transform your support processes

Rescue is a remote support tool designed to provide companies with the ability to assist internal and external customers across all devices and operating systems. Some of the key features and values provided by Recue: ticket and technical routing, reporting feature, and customization.

Borderless support

No matter your device, resolve all issues securely and seamlessly with remote support for PC, Mac, iOS, Android, and more. Rescue lets you connect in seconds, helping to improve customer satisfaction and reduce support costs.

Everything that matters in plain sight

See the problem from a customer perspective with Rescue Lens. Interactive video enables remote support and field service teams to solve all kinds of problems, anywhere, anytime.

Resources

Remote support

Access a device anywhere in less than 20 seconds, with no pre-installed software.

Mobile support

Support more devices and apps with the most comprehensive coverage in the remote support market.

Video Support (Lens)

See the problems through the eyes of customers, without having to leave the call center or office.

Integrations and APIs

Create a centralized support process with APIs, SDKs, and other integrations.

Safety

Provide secure support with optimized security features and a commitment to annual security audits.

Administration and reports

Personalize your support to meet the needs of your end users and capture the insights you need through monitoring and reporting.

Personalization and branding

Represent your brand in the best possible way with customizable features and full integration.

Feature comparison

Compare your Rescue options.

System requirements

Microsoft Windows Vista and higher

Microsoft Windows Server 2008 and higher (including 64-bit versions)

Internet Explorer 7 and above with support for 128-bit or 256-bit encryption

Firefox under version 43

Chrome and MS Edge are not supported

A working Internet connection (ISDN or faster if you are performing remote control or remote viewing)

Up to 100MB of memory plus 20MB per remote control session

Up to 30MB of storage space plus 20MB for all smartphone simulations