RescueAssist

What is RescueAssist?

RescueAssist is the remote support software you can count on.

Console da Web

Through a simple plugin, you can quickly and easily start a support session directly from the browser.

File transfer

Securely send and receive files in a live or standalone support session, useful for patching, updates, and more.

Remote diagnostics

With RescueAssist ,you can easily stop your customer's system information, including hardware and software configuration.

Multi-monitor navigation

Easily switch between all your customers' monitors.

Support for multiple sessions

Perform up to 15 sessions simultaneously per technician.

Slack Integration

Place your IT Help Desk in a familiar location where employees are already working.

Support for mobile devices.

RescueAssist allows you to remotely support mobile devices and use your customer's mobile camera to support anything.

Frictionless connections

A simple plug-in allows the agent to view the client screen through any modern web browser. And if the session requires remote control, you still don't need to look for download or hop platforms.

No desktop software

Speed and safety are top priorities. RescueAssist takes advantage of the latest technology to provide a fully web-based agent console to make the support experience faster, safer, more reliable, and able to support more platforms. Messages in the product guide agents through all stages.

Mobile device support

The world is getting more and more mobile. Ensure that your organization can support end users, no matter what device they are on. RescueAssist allows remote viewing of iOS devices and Android devices, as well as remote control of Android devices, so technicians can troubleshoot the same web-based console they're already using for desktop support.

Shared camera

Live video allows agents to quickly see what they're dealing with. Just a touch of the customer to share your mobile camera safely and eliminate the need for personal visits.

Messaging applications

Keep your organization running by providing built-in IT support, where employees are working every day. RescueAssist integrates with third-party messaging apps, such as Slack, to make it easier for employees to seek help in a fully familiar environment.

System requirements

Operating system:

Windows 7 or later

Windows Server 2008 R2 ou posterior

Mac OS X 10.9 (Mavericks) or later

Web browsers:

Google Chrome (current version)

Mozilla Firefox (current version)

Internet Explorer v9 ou posterior

Microsoft Edge v20 or later

Apple Safari (current version)

Internet connection:

Broadband internet connection over 1 Mbps

Hardware:

Intel processor (2 GB of RAM or higher)