Service Management

What is Service Management?

CONSTRUCTION SERVICES MANAGEMENT

Drive growth and stabilize the business with a simplified service management solution

ViewpointOne's Service Management capabilities  help expert contractors replace manual processes and paperwork with an easy-to-use mobile solution for better business insight, operational efficiency, and customer satisfaction.

What problems do contractors face with service companies?

Disorganized work orders

Service managers struggle to prioritize field work orders when they rely on paper forms. Field technicians often don't receive the data when it's needed, reducing productivity, causing satisfaction issues, and delaying billing.

Low visibility into business needs

Without an analytics tool to see key performance indicators, it's impossible to have the data you need to analyze costs and profits across the service company to predict your labor needs.

Field techniques are not trained

Without the ability to access the details of field work, technicians are forced to perform manual processes to enter data back into the office, taking more time, reducing customer satisfaction and increasing costs.

SMOOTH CASH FLOW – AND GROW YOUR EMPLOYEES – WITH BETTER SERVICE MANAGEMENT

Scalable, customizable, and fully integrated, ViewpointOne Service Management solutions  provide the insights you need to properly manage and grow your services business for cash flow year-round.

Better Business Insight to fix problems

Service Management provides a unique analysis tool to give you a clear picture, with key performance indicators that are customizable based on your business needs. Use real-time data to drill down into costs and profits and improve labor and material forecasts.

Simplified dispatch and work order processes

Service Management provides the ability to automate workflows. Fill work orders, coordinate dispatch calls, schedule and manage technicians, and deploy information to field technicians from one integrated solution.

Service technicians become service managers

The point of view connects the field with the office. Technicians do not need to perform a series of manual processes to enter data in the office or van. Instead, a mobile solution optimizes data and workflows, synchronizing with the office instantly.

Improve efficiency and reduce costs

Service Management's service management solutions help you eliminate  paper usage and eliminate handwritten documents and phone labels back and forth so you can free up time to delight customers and acquire new job opportunities.

Increased Customer Satisfaction and Retention

The best way to ensure growth is through unparalleled customer satisfaction. Provide immediate answers and copies of invoices to customers with just a few taps of the keyboard, and assign the same technicians to the same customers to build relationships and trust.

System Requirements:

CPU: 1.8 GHz dual core processor

RAM: 2 GB

HDD/SSD: 50 GB of free space on main drive

Operating system: Microsoft Windows 8 32-bit, Microsoft Windows 7 32-bit, and Microsoft Windows Vista 32-bit

Resolution: 1024×768