Service

What is Service?

Customer service management software when customers need service, not just help

Now you can provide consistent, streamlined, and profitable customer service with ease

Benefits for your company

A platform built to help you achieve success, day by day

AUTOMATED

Focus on customer service with process automation

Ticketing should be flexible and work the same way you do. By enabling email ticketing, custom organization, automated tasks, and keeping everything in one place, the Service allows the ticketing process to work around you.

INTELLIGENT

Trust a system, not memory, and stay in control

Like a self-driving car, Service can drive your business processes intelligently, alert you how things are getting out of the way, predict the future, and ensure you never get lost. Focus on your customers and let Service take care of the details.

PROFITABLE

You need a high quality service, helpdesk not another

Accelo offers the most complete and flexible Business Service Management Service software for professionals who seriously want to be paid for a top-notch customer service. Instantly experience simplified service management with an easy-to-use app.

INTEGRATED

Works where you work: email, calendar, or mobile

Service customer service management software integrates with a number of leading online services. Now you can manage your tickets, issues, time, data and finances, all on one platform, in real time.

Product features

Simply built to help you achieve customer success

Automation and Processes

Create a workflow for different types of work, such as "site is down" vs. "site visit."

Automated Notifications

Automated messages to stay on top of tickets. Send email reminders before closing tickets.

Team inbox

Service teams can collaborate on customer requests while time is tracked before the ticket is even created.

Customer Portal

Allow your customers to access a portal to submit and track their tickets.

Customer Records

View a history of your customers' services and issues.

Activity monitoring

See all team and customer communications in one place.

Issues pane

Get an overview of all customer services in real time.

Cloud-based ServOps

Prospect to pay, with Accelo's cloud-based system, oversee all the key functions of your business at any time.

System Requirements:

CPU: 1.8 GHz dual core processor

RAM: 2 GB

HDD/SSD: 50 GB of free space on main drive

Operating system: Microsoft Windows 10, Microsoft Windows 8 32-bit, Microsoft Windows 7 32-bit, and Microsoft Windows Vista 32-bit

Resolution: 1024 × 768

Supported Operating Systems

Mac OS X 10.5x (Leopard), Mac OS X 10.6 (Snow Leopard), Mac OS X 10.7 (Lion), Mac OS X 10.7 (Mountain Lion), OS X 10.9 (Mavericks), and Mac OS X 10.10 (Yosemite)

Hardware requirements

Memory - 1 GB RAM and more

Free disk space - 50 MB

System type - 32-bit and 64-bit OS