SimpleHelp

What is SimpleHelp?

Remote support software

SimpleHelp is the simplest way for support professionals to help customers on the go

SHARE SCREENS REMOTELY

Connect to remote computers, view your screens, and control them.

MONITOR AND ACCESS COMPUTERS WITHOUT SUPERVISION

Watch thousands of computers, monitor them, and connect if necessary.

NO MONTHLY FEES, NO HASSLE

Buy as many sessions as you need and upgrade whenever you want.

What's new in SimpleHelp?

SCALABLE APPS

A new scalable interface for standard, high-resolution monitors.

APPLICATION TUNNELS

Easily connect to third-party services over a remote network.

PROVIDER RESOURCES

Easily allow your customers to use your SimpleHelp server.

MASS DISTRIBUTION

Deploy remote access services seamlessly to new devices.

PROGRAMMED TOOLS

Schedule tool execution and create custom alerts.

Remote SUPPORTCLIENT STARTED SUPPORT SESSIONS ON DEMAND

SimpleHelp includes advanced file transfer capabilities for copying files to and from the remote machine, a diagnostic mode to better understand performance-related issues, and the ability to automate tasks using predefined scripts contained in your toolbox.

Monitoring and Alerting

SIMPLE INTEGRITY CHECK AND PERFORMANCE OVERVIEW FOR IMPORTANT SYSTEMS

Each computer registered on the SimpleHelp server can load performance data. With SimpleHelp, you can monitor thousands of servers and PCs, allowing you to easily identify problems before users notice.

With a remote management license update, you can configure detailed alerts based on the information you monitor, so that SimpleHelp will notify your technicians of an issue as soon as it occurs.

Remote access

THE EASIEST WAY TO SUPPORT STAND-ALONE COMPUTERS

Diagnose problems remotely and access computers when there is no one there. Technicians can use SimpleHelp to connect to a remote computer with just one click, allowing them to perform remote deployments and maintenance efficiently.

Setting up a computer for remote access is simple, and SimpleHelp's advanced security features ensure that access is secure.

Simple Presentations

SCREEN SHARING FOR ONLINE MEETINGS AND WEBINARS

SimpleHelp technicians can share their desktop from the SimpleHelp Technical Console. Presentations can be watched by thousands of participants using just a web browser. It does not require Java, Flash, Silverlight, or downloads, and presentations can be viewed on almost all devices.

Used by IT professionals around the world

SIMPLEHELP IS USED WORLDWIDE AND IS TRANSLATED INTO MULTIPLE LANGUAGES

Technical service firms that manage IT for enterprises, IT technical support teams that support users in your organization, and other technical support teams use SimpleHelp. SimpleHelp is translated into Danish, German, Spanish, French, Italian, Dutch, Portuguese and Swedish.

System requirements

Supported operating systems

Mac OS X 10.5 x (Leopard), Mac OS X 10.6 (Snow Leopard), Mac OS X 10.7 (Lion), Mac OS X 10.7 (Mountain Lion), OS X 10.9 (Mavericks) and Mac OS X 10.10 (Yosemite)

Hardware requirements

Memory - 1 GB of RAM and more

Free disk space - 50 MB

System type - 32-bit and 64-bit OS