Survey Software for Customer Experience

What is Survey Software for Customer Experience?

Survey Software for Customer Experience is themodern customer experience survey s oftware

Evaluate, analyze, and act on CX feedback throughout the customer journey

Get actionable feedback and the metrics you need to keep up with trends.

With Survey Software for Customer Experience, you can find these established CX surveys for information about the customer experience.

NPS

Net promoter score

How likely are you to recommend this product or service?

• Assess customer loyalty
• Reduce churn
• Enable promoters
• Predictors of growth
• Brand relationship metric

CSAT / PSAT

Satisfaction score

Are you satisfied with this product or service?

• CSAT: Assess customer satisfaction with a recent interaction - usually a purchase or support case.
• PSAT: It assing product satisfaction or feature to optimize software applications.

THOSE

Customer effort score

With Survey Software for Customer Experience howeasy was you completing this task or action?

• Assess the ease of support interactions, integration, order completion, training.
• Use the results to reduce customer effort, the most relevant attribute of satisfaction.

Search your customers at the right time, wherever they are.

Ask the right question on the right channel to get contextual feedback. Explore below our microhigh response services.

Multichannel. Multi Languages. Global.

• As global as your customers. Easily customize searches in multiple languages.
• Protect against research fatigue. Use Wootric on all channels and devices without risk of duplicate sampling: Web, mobile, email, and SMS.

Instant analysis.

• See your NPS, CSAT and CES moving average, answer count, and more.
• Never miss a trend - automatically receive a continuous pulse of customer feelings.
• Search for a sample of your customers every day with our trusted settings. Or search for customers using the parameters you set.

Diagnost CX metrics by your business drivers

With Survey Software for Customer Experience , youhave custom filters to suit your model and business objectives. See how NPS or other metrics vary by account, product version, or any user property you set.

Exemplos:

• Websites and ecommerce: Understand the opinion by region, platform or size of the purchase.
• Product teams: Test and get immediate feedback on product changes.
• SaaS: Monitor customer health and retain more customers.

Closed-loop feedback management

• Contact customers or forward comments from the Wootric dashboard.
• Or use integrations to trigger responses in your CRM or support platform.

Identify feedback topics

With Survey Software for Customer Experience, you have unlimited custom tags that match the categories you define. As responses arrive, tagging helps solve problems, prioritize product improvements, or identify who should follow up.

Activate the brand's lawyers at this time

Has anyone just given you a good score? Use an optional end screen to ask your satisfied customers to write a comment. Or invite them to participate in a referral program.

Take action with integrations.

• Enrich your CRM data with CX scores and feedback for better customer intelligence.
• Trigger event-based searches
• Use workflows to close the loop with customers.

System requirements

Supported operating systems

Mac OS X 10.5 x (Leopard), Mac OS X 10.6 (Snow Leopard), Mac OS X 10.7 (Lion), Mac OS X 10.7 (Mountain Lion), OS X 10.9 (Mavericks) and Mac OS X 10.10 (Yosemite)

Hardware requirements

Memory - 1 GB of RAM and more

Free disk space - 50 MB

System type - 32-bit and 64-bit OS