Take Control

What is Take Control?

Saves the day

Whether your clients are working from home, in the office, or on the go, they need you. Take Control is a powerful remote support solution with troubleshooting tools designed to help you resolve issues quickly and effectively.

Connect to devices in eight seconds or less, on average.

Troubleshoot issues with device information and specifications at your fingertips.

Set up and customize Take Control for your business using the admin panel.

Keep data and customers safe with sophisticated encryption and multi-factor authentication.

Quickly connect to new devices and users using a simple PIN.

Key benefits

Connect in seconds

Decrease the wasted time that accumulates between sessions. While other support tools take up to 20 seconds to connect, Take Control connects to devices, typically in less than eight seconds.

Unlimited parallel support sessions

Technicians can run as many sessions as they want at the same time, supporting multiple tickets and more users in less time. And with diagnostic tools at your fingertips and easy communication with users via live chat or VoIP calls, resolution can be much faster.

Increase session security

Keep connections secure with sophisticated encryption, multi-factor authentication for technicians, and IP address controls. Help ensure that only authorized technicians can access the devices.

A clear view of support operations with Take Control

Real-time session dashboards, technician performance reports, and post-session surveys keep you up to date on how each member of the support team is serving their customers. Use this data to train technicians and improve procedures.

Integrate with other systems capable of N

Take Control is available on RMM and N-central platforms for fast, autonomous connection and fast file transfers. Seamless integration with Passportal means fast password injection and additional security.

Use Cases

Connect and resolve quickly

Fast remote access is critical for technicians – always.

Sharp diagnostic tools for fast ticket resolution

Get users back to business with powerful diagnostic, correction, and communication tools.

Support customers from anywhere with the Take Control console mobile app

Support end users from anywhere when there are problems. Provides the same level of support as full Android and iOS native apps as desktop versions.

Gain on-site visibility through a mobile device

For those times when you have lost remote access to a desktop - BSOD, Advanced Boot Options prompt or just need to take a look behind the server rack, you will need remote eyes.

Highlight your brand

Reinforce your value with the branding of customer-facing support application components.

System Requirements:

CPU: 1.8 GHz dual core processor

RAM: 2 GB

HDD/SSD: 50 GB of free space on main drive

Operating system: Microsoft Windows 10, Microsoft Windows 8 32-bit, Microsoft Windows 7 32-bit, and Microsoft Windows Vista 32-bit

Resolution: 1024×768

Supported Operating Systems

Mac OS X 10.5x (Leopard), Mac OS X 10.6 (Snow Leopard), Mac OS X 10.7 (Lion), Mac OS X 10.7 (Mountain Lion), OS X 10.9 (Mavericks), and Mac OS X 10.10 (Yosemite)

Hardware requirements

Memory - 1 GB RAM and more

Free disk space - 50 MB

System type - 32-bit and 64-bit OS