TeamViewer's augmented reality solution allows you to solve on-premises issues; no matter how far away you are. Remotely help local teams or customers through troubleshooting, product configuration, and more. Make the solution tangible with on-screen drawings and diagrams as well as identifying objects.
The new level of remote support
How does augmented reality improve your ability to provide support?
TeamViewer's augmented reality solution allows you to solve on-premises issues; no matter how far away you are. Remotely help local teams or customers through troubleshooting, product configuration, and more. Make the solution tangible with on-screen drawings and diagrams as well as identifying objects.
You don't need to get on a plane or take a car trip to solve technical IT problems. Lower travel costs by replacing local visits with the help of remote experience for service technicians and customers.
Reduce downtime and errors. Enable your service technicians and customers to get direct expert support via interactive audio and video.
Transfer knowledge for technical repairs and maintenance or provide approval for inspections from a central location rather than on-site visit.
Benefit from the same infrastructure and industry leadership, and secure end-to-end connections with our #1 remote control solution.
Key features and functionality
Empower your local employees or customers to share their smartphone camera views. The camera acts as your eyes so that you see the problem and help the person on site solve it.
Talk to the service technician or customer on the other side of the screen, providing detailed instructions on how to resolve the issue in question.
Help the on-premises employee or customer solve the problem by drawing and highlighting on screen on real-world objects.
A solution for each industry
Arm your on-site technicians with knowledge to solve problems in the field. Remotely view the problem through the remote phone's camera and take notes on the screen to show how to resolve the issue.
Reduce downtime and help your mechanics repair devices on site when malfunctions occur. Don't let a small defect take down your systems. Restore operations quickly with augmented reality.
Train, receive, and educate your employees or customers in the most productive way. Collaborate as if you were co-located and transfer knowledge via practical experience.
Security & data protection
At TeamViewer, we believe that primary security is a combination of state-of-the-art technology, best practices, and discipline. All TeamViewer servers are hosted in secure data centers that comply with ISO 27001, and connections from multi-redundant carriers and power providers have been leveraged. Traffic is protected by using RSA public/private key exchange and AES session encryption (256-bit). This technology is used in a format comparable to https/SSL. Safety is always a top priority and that hasn't changed with this addition to the product portfolio.
System Requirements
Windows
Mac OS
Android
Note: The TeamViewer Pilot app only works on devices that support ARCore.
Ios
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