Teamviewer servicecamp
Add servicecamp to your TeamViewer account to create a complete solution for service desk management and remote connectivity.
Add servicecamp to your TeamViewer account to create a complete solution for service desk management and remote connectivity.
Add servicecamp to your TeamViewer account to create a complete solution for service desk management and remote connectivity.
Take up your customer support with Servicecamp
Main features of Servicecamp
Prioritize, track, classify, resolve, and evaluate incoming requests on a single platform.
Allow customers to create tickets directly from the TeamViewer QuickSupport module.
Create custom ticketing forms and the branded customer portal.
Keep IT systems and infrastructure running
Whether you provide IT support within your own organization or to external customers, servicecamp helps you manage a variety of IT requests by prioritizing and distributing the workload across your team.
Keep all relevant customer and problem information centralized in one place for easy access. In addition, you can resolve IT issues immediately by connecting remotely to devices directly from the ticket.
Simplify simple and repetitive tasks, such as hardware requests or password resets, by creating ticket forms. Then publish them to your customer portal. Collect all necessary information with the initial request and avoid difficult communication to gather all relevant information. Solve these tasks quickly and efficiently.
Provide a better alternative to your department's shared inbox
Whether you work in legal, HR, office management, marketing, or another department that provides services to the rest of your organization, your team probably has a shared email inbox. Using servicecamp supports your collaboration efforts by effectively organizing your shared space.
Get clear ownership of the tasks you receive and a clear visibility into your status. You can even make the status of a ticket visible to colleagues and customers in the customer portal.
Use servicecamp to become more team productive, recognizing which tasks or projects in your shared inbox are in progress, completed, or ready to start. All feedback about the task is documented and visible in a central location so that nothing is lost.
Features
Customize your customer portal to match your corporate identity. Create custom ticket ing forms to collect the information you need in advance and eliminate confusing communication.
Servicecamp automatically prioritizes your tickets by urgency level. The most important issues will always appear at the top of your list, so you know which tickets you need to address first.
Use built-in reporting functionality or instantly integrate servicecamp data into tools like Excel, Power BI, and Tableau for even greater insights.
With servicecamp, you don't need to change your current support email addresses, so there's no need to communicate a new address to your customers.
Use private notes for internal collaboration between teams or set a reminder for yourself in a customer's ticket history. Now you won't miss anything and you'll be able to resolve the tickets faster.
Answer tickets while you continue to read and add relevant quotes from conversations prior to your response. The answer you entered will still be there when you return to the ticket after quoting a relevant ticket ticket.
Servicecamp complies with European data security and two-factor authentication regulations to keep your data safe. Also, with servicecamp, you never have to worry about spam again. You effectively filter spam from your inboxes to ensure your team has a smooth workflow.
Gather relevant customer information in your inbox. When you receive or open a ticket, all relevant information related to the sender is visible within the ticket. When selecting a specific contact, you can see the entire ticket conversation in the blink of an eye.
Are you expecting an answer or can't resolve a ticket right away? Get automatic reminders so you can determine whether an action is necessary or possible. Use the tracking feature to define when the ticket should reappear in your ticket list.
Set the number of days a ticket should be closed automatically after it is opened. If a customer does not respond, the ticket will be closed and removed from your list. This reduces inbox clutter and allows you to focus on the important tickets in your queue.
Sort support tickets received into topics. With this feature, you can quantify and measure the most frequently asked questions and recurring support issues. This will help you keep an eye on more urgent topics than others to ensure that priority requests appear first.
Make your service more accessible to your customers by giving them the ability to create a servicecamp ticket in the QuickSupport module, even if support is offline. You can add custom information to proactively collect details so that sponsors are ready for the session.
Give your customers the option to create tickets in the Customer Portal without signing in or signing up for servicecamp. Create an easier way for your customers to get the support they need without the hassle with your account's login, creation, or email tracks.
Allow your users to add more people to the conversation on servicecamp support tickets. Include multiple email addresses as a CC in the ticket request. This enables a clear flow of communication within the team and a more productive ticketing solution solution.
Use the brand to make your services more professional. You can now send emails through your own domain when replying to tickets in servicecamp. By using your own email server to send out sent emails, you can increase brand awareness and awareness.
Solve cases faster and increase customer satisfaction
You should not settle for less than ideal solutions because of your budget. Adding the all-servicecamp customer support platform to TeamViewer is a cost-effective option that allows you to help more customers in less time. You can avoid the additional costs associated with purchasing, integrating, and configuring a separate central service tool, while getting efficiencies with an integrated solution.
Servicecamp is designed to be extremely easy to use, so you can focus on providing customer value instead of learning the system. There is no need to go through complicated steps or long processes to configure. You can be up and running in minutes, so you can get to work right away.
The deep integration of servicecamp with TeamViewer makes it a perfect solution for small and medium businesses. You get powerful, high-performance tools at an affordable price, so you can provide enterprise-class support to a smaller team.
System Requirements
You don't know what software you need or you haven't found what you were looking for? We have a team ready to help you choose the right software for your company.