Text iQ

What is Text iQ?

You may not be able to read all your customers' survey responses. But Text iQ can.

Often, the most actionable insights are hidden in free text responses. And it takes a lot of work to analyze them. Imagine on a large scale then? Just impossible. Text iQ was developed by Qualtrics to instantly analyze free text to understand what's most important to your customers and employees, in their words.

Automatically discover trends, problems and opportunities. You don't have to place tags manually.

Powerful language processing and machine learning enable iQ to discover patterns and trends in free text.

The most prominent themes are automatically sent to the people who need to see them the most.

Discovered topics are fully integrated into all Qualtrics reporting functions, so they can be sorted into topic hierarchies, filtered, analyzed, and shared with ease. In addition, Qualtrics now offers industry text topics, providing confidence in monitoring the right topics from the start.

The platform that continuously monitors the customer, maximizing their day to meet other priorities

Natural language processing organizes comments automatically and by topic, assigning scores to feelings expressed in free text feedback. That is: You will immediately know which parts of your customer's journey you should focus on next.

Create actions to be performed by the front line and monitor issues over time

Text iQ automatically updates reports and dashboards from frontline employees, providing insights into all quantitative and qualitative data, so they can make immediate changes.

Text iQ also monitors key topics over time. Identify emerging topics before they see widespread issues, ensuring that your changes become expected results.

System requirements:

CPU: 1.8 GHz dual-core processor

RAM: 2 GB

HDD/SSD: 50GB free space on main drive

Operating system: Microsoft Windows 10, Microsoft Windows 8 32-bit, Microsoft Windows 7 32-bit and Microsoft Windows Vista 32-bit

Resolution: 1024 × 768