Timetoreply Ignite

What is Timetoreply Ignite?

A customizable, feature-rich email management software to help you understand your team's business email metrics and take steps to generate and retain revenue. Tailor-made to achieve the exact KPIs needed. Best for sales teams, customer service and key customers. Measure group metrics and individual mailboxes over time.

Measure response times by email

Learn exactly how long each mailbox takes to respond to internal or external emails with our response time software.

Measure individual or group mailboxes

Evaluate all new incoming emails to an individual email account or to a group email address where queries are sent to your sales team.

SLA Measurement

Need to measure a response time for SLA purposes? Our software processes all emails received and sent for reply.

Monitor email productivity over time

Use our productivity report to monitor daily, monthly, or annual email activity and view trends in mailbox behavior.

Set response time goals and KPIs

Set up rating tables for initial response time, overall response time, sent and received emails, completion rates, and customer engagement rates.

Powerful reporting filtering

Learn exactly how long it takes you to respond to customer A versus customer B using our powerful reporting filtering.

Data at your fingertips

Export the required data in PDF or Excel format. Use custom APIs to integrate with the chosen report dashboards with ease.

Detailed scheduled reports

Detailed analysis and reporting to help revenue managers support and direct their teams' email responsiveness to incoming leads and customer emails.

View key interactions

See who your team members interact with the most. Prioritize key customers and evaluate email relationships.

See the total number of emails sent and received from each team member

• Emails sent and received divided into first emails, referrals and replies to each team member.
• Adjust periods to identify trends in increases or decreases - an optimal indication of inbound and outbound activity.
• This is part of the Comparative Report in conjunction with the average and overall time to respond to charts, as well as internal and external conversation charts.

See the average email response times for each team member

• See the average email response times for each team member: initial response times and overall response time in a period of your choice.
• Use in conjunction with email volume data to understand your team's workload and productivity.
• Try to improve response time to outbound conversations - especially useful for Sales, Main Accounts, and Customer Support.

System requirements:

CPU: 1.8 GHz dual core processor

RAM: 2 GB

HDD / SSD: 50 GB of free space on the main drive

Operating system: Microsoft Windows 8 32-bit, Microsoft Windows 7 32-bit and Microsoft Windows Vista 32-bit

Resolution: 1024×768