Verax OSS/BSS Suite

What is Verax OSS/BSS Suite?

Complete set of OSS/BSS applications, including Customer Care & Billing, Self-Service Portal, Asset Management and Service Desk, Network Management and Application Performance Monitoring, Infrastructure Planning and Construction.

• Shorten time to market

Quickly define, provision, monitor, and bill services to start generating revenue in a short time.

• Protect Investments

Open for integration with new and legacy systems.

• Turnkey Launch

Flexible, extensible applications with fast deployment times.

• Comode growth

Start with the apps that are most important to your business and deploy others as needed.

Unified customer service, product/service catalog and billing

Verax Customer Care & Billing (CCB) enables prepaid and postpaid billing of products and services. It unifies four business applications (Customer Service, Product Catalog, Self-Care and Billing) in one, reducing the cost and time required for integration and allowing a fast time to market at a competitive price. CCB is pre-integrated with Verax OSS (NMS) applications, simplifying OSS-to-BSS integration and providing "mirror" functionality for end-to-end customer information.

• Unified BSS (commercial support system) with customer service, product catalog, self-service portal, inventory and billing, allowing deployment and fast ROI.
• Reduce customer service costs by allowing customers to directly manage their accounts.
• Quickly generates new recipes with online orders.
• Single pane displaying complete customer information (CP device status, raised tickets, billing information, purchase history, payments).
• Integrated provisioning inventory for easy provisioning with Verax Integration Engine or other tools.

IT infrastructure management and application performance monitoring

Get unified management and service-oriented monitoring of networks, applications, and infrastructure, enabling rapid problem detection, root cause analysis, reporting, and automated recovery, reducing it service delivery costs.

• Streamlined, low-cost IT management with a 360° view of infrastructure, networks, and applications in a single system.
• Inactivity prevention by detecting potential problems before they affect service continuity.
• Presentation of service and business-oriented information, allowing managers to immediately assess the impact of failures in the services provided and prioritize recovery actions.
• Shorter service downtime: Rapid analysis of problems through event correlations, immediate notifications, and automated reactive business logic.

Asset management, service desk and SLA compliance monitoring

Integrate IT asset management with service desk processes to reduce the cost of operations and increase customer satisfaction, ensuring timely resolution of service requests.

• Save operational expenses by consolidating asset management across multiple locations.
• Maximize the value of IT assets by eliminating underutilized resources.
• Integrate service support processes across multiple departments.
• Monitor and report compliance with Service Level Agreements (SLA).
• Streamline the service desk process and automate incident resolution.
• Integrate with Verax NMS and APM and the Verax Integration Engine to create advanced asset management, automated infrastructure incident tracking, disaster recovery, or provisioning solutions.

Infrastructure planning and development

Gain full control over all aspects of the site management lifecycle, from creating new sites to operations and maintaining existing sites.

• Reduce lead times and meet project deadlines with automated workflow templates.
• Track and control operations at each location with automated task scheduling and forecasting.
• Collaborate efficiently with stakeholders through a central, searchable repository of information, eliminating spreadsheets.
• Improve the decision-making process with standard and custom business reports, Gantt charts, and KPIs.
• Link network infrastructure deployment to end-to-end business processes through integration with network management and helpdesk (for example, opening a problem record for the NOC team as part of the process).

IT provisioning and orchestration

Verax OSS/BSS provisioning is based on the Verax Integration Engine: a complete Business Process Management (BPM) that enables uniform, manageable, process-oriented integration of IT systems, applications, and people.

Designed for telecommunications and IT services and applications, the Verax Integration Engine enables service providers and enterprises to connect their applications and services to repeatable and consistent end-to-end process flows.

• Simplifies service management and eliminates errors and failures by reducing customer churn.
• Increases operational efficiency of service activation, enabling cost reductions.
• Ensures repeatability of the provisioning process through automation.
• Ensures consistency of the provisioning transaction.
• Ensures uniform communications between the carrier's BSS systems and the various types of network elements.
• Summarizes low-level configuration protocols and network management commands in simple workflows.

Centralized, unified management

Ensure centralized, unified management and provide enterprise-level capabilities such as fault tolerance, distributed processing, security, user management, reporting, and more.

• Reduce operating costs through a unified, centralized management console.
• Ensure business continuity with high availability configuration.
• Use hardware resources effectively and avoid investing in high-end servers by distributing processes across a cluster of low-cost machines.
• Quickly design and modify business reports to meet business needs using an integrated across-application reporting engine and scheduler.
• Increase user productivity through the built-in Single Sign-On Server (SSO) for easy access to all B/OSS applications.
• Reduce user management costs with out-of-the-go integration with LDAP and ActiveDirectory services.
• Protect your installation through a sophisticated system of security functions, rights and profiles.
• Run internationally with multiple language packs.

System Requirements

• Commercial: Linux, Windows 10, Windows 7, Windows 8, Windows Server 2012, 2016, Oracle Solaris, IBM AIX and HP-UX.
• Open source: Linux and Open Solaris.
• CPU: Dual-core running at 2 GHz.
• RAM: 1 GB of available RAM and 1 GB additional when the database is running on the same host.
• Disk space: 1 GB for NMS and APM, 3 GB additional (total 4 GB) when the database is running on the same host.