Vocalcom Hermes360 is a powerful, intuitive and highly scalable omnichannel Contact Center solution that delivers great agility for your agents and intelligent conversations with your customers on unlimited channels – with the best levels of security in the cloud or on-premises.
Engage customers with the latest generation of an intuitive, AI-ready Contact Center solution that provides the best omnichannel capabilities to deliver faster, better-quality answers – whether in the cloud or on-premises.
Agile and intelligent connections. Anywhere. Any channel.
Vocalcom Hermes360 is a powerful, intuitive and highly scalable omnichannel Contact Center solution that delivers great agility for your agents and intelligent conversations with your customers on unlimited channels – with the best levels of security in the cloud or on-premises.
Empower your agents
Increase the agility and productivity of your agents with an intuitive, multifunctional desktop and direct access to all customer data to focus on customers first.
Connect seamlessly through unlimited channels
Connect with your customers wherever they are and manage the customer experience as a single conversation across all channels, including unlimited social media.
AI-ready for smarter conversations
Integrate the latest chatbots, voicebots, and smart pairing technologies to reduce costs and increase the value of each conversation.
A cloud solution also available on-premises
Vocalcom Hermes360 is a complete cloud solution available on AWS, meeting customer needs in terms of agility, resource flexibility, and scalability. The platform is also available on site with the same features to adapt to each customer's preferences or technical constraints.
Whether in the cloud or on-premises, don't compromise security: Vocalcom technology delivers the best levels of security to protect your data in full compliance with international standards (GDPR, TCPA).
Gain agility with a 360° view of the customer journey
FOCUS ON CUSTOMERS FIRST
Vocalcom provides the best intuitive technology for your agents to have a 360° view of the customer journey across all channels. They can easily provide the right answer to every customer's need with all the contextual information at first glance – at all times.
OFFER COMPLETE OMNICHANNEL EXPERIENCES
Manage the customer experience as a single conversation across all media: phone, email, SMS, chat and unlimited social media channels – including Facebook, Twitter, Instagram, WhatsApp, WeChat, Telegram.
Easily integrate with AI technologies
Vocalcom Hermes360 is "AI-ready" to easily integrate with the latest technologies of chatbots, voicebots or smart pairing tools to reduce costs, absorb peak demand, while focusing agents on higher-value customer conversations, and increasing customer satisfaction.
ACCESS THE BEST TECHNOLOGY FOR YOUR INBOUND AND OUTBOUND ACTIVITIES
Agile IVR routing
Take advantage of powerful and intuitive IVR to adapt your routes and your agents' skills to your news and needs in real time. No need for coding features - you can modify everything yourself.
Powerful predictive dialing
Take advantage of the best predictive dialer on the market to eliminate dead time between calls and allow your agents to spend more time with customers.
Editor de script
Provide your agents with the script wizard they need to provide the right response to each client request.
Real-time service management
Gain agility with the ability to adjust in real time your inbound and outbound campaigns, your callback strategy and your overflow strategy.
Increase performance in real time
Provide your supervisors with intuitive dashboards in real time with customizable KPI widgets to monitor the features and performance of your contact center. Monitoring your call center has never been easier!
System requirements:
CPU: 1.8 GHz dual core processor
RAM: 2 GB
HDD / SSD: 50 GB of free space on the main drive
Operating system: Microsoft Windows 8 32-bit, Microsoft Windows 7 32-bit and Microsoft Windows Vista 32-bit
Resolution: 1024×768
Supported operating systems
Mac OS X 10.5 x (Leopard), Mac OS X 10.6 (Snow Leopard), Mac OS X 10.7 (Lion), Mac OS X 10.7 (Mountain Lion), OS X 10.9 (Mavericks) and Mac OS X 10.10 (Yosemite)
Hardware requirements
Memory - 1 GB of RAM and more
Free disk space - 50 MB
System type - 32-bit and 64-bit OS
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