The Vocalcom customer interaction solution with SalesForce Edition intelligently routes emails to agents, calls, chats, SOS calls, social posts, cases, leads, orders and custom objects. There is no more selective selection or manual routing.
Deliver true omnichannel customer experiences without ever leaving Salesforce
Vocal integration with SalesForce Edition is fully functional with one click
The Vocalcom SalesForce Edition interaction solution intelligently routes emails, calls, chats, SOS calls, social posts, cases, leads, orders, and custom objects to agents. There is no more selective selection or manual routing. Vocalcom SalesForce Edition gives you the ability to instantly connect your people with prospects and customers to handle every query using the wealth of knowledge maintained in Salesforce. Therefore, your team works smarter and performs better, while your customers get the answers they're looking for quickly and reliably – every time. anything is possible from the Salesforce console. The incredibly rich set of integrated call center features are immediately available, improving the caller experience and agent productivity. Check Vocalcom Cloud customer contact technology features and benefits.
A single sign-on for better control and greater customer engagement
Smart IVRs provide a great interface for a fast and effortless experience
Customer experience is best when it's seamless – Combine industry-leading interactive voice response capabilities with deep Salesforce integration to deliver a meaningful self-service IVR experience. With Vocalcom's native cloud customer contact technology, Salesforce organizations benefit from sophisticated call routing capabilities, automation through self-service applications, personalization through Vocalcom Cloud CTI, and full omni-channel capabilities to deliver highly personalized customer service and a more satisfying customer experience. In addition, Vocalcom offers call recording, click-to-dial, predictive dialing, and advanced call center capabilities for Salesforce. All of your business processes can be integrated, allowing agents to stay in Salesforce throughout the interaction.
The perfect all-in-one customer service center to grow your business
The automatic pop-up window means that the resolution of the first call is easier than ever
Connect with customers more easily and effectively by integrating your communication channels with Vocalcom SalesForce Edition. With Vocalcom's cloud contact center built for Salesforce.com, your business benefits from immediate access to a customer's entire interaction history on one screen, incoming calls are intelligently routed based on Vocalcom SalesForce Edition data, and you can prioritize calls from key contacts to improve service time and customer satisfaction. Agents also avoid asking customers to repeat basic information – one of the best steps any business can take to improve the service process and customer experience. You took the first step by switching to Vocalcom SalesForce Edition.
System Requirements:
CPU: 1.8 GHz dual core processor
RAM: 2 GB
HDD/SSD: 50 GB of free space on main drive
Operating system: Microsoft Windows 8 32-bit, Microsoft Windows 7 32-bit, and Microsoft Windows Vista 32-bit
Resolution: 1024×768
Supported Operating Systems
Mac OS X 10.5x (Leopard), Mac OS X 10.6 (Snow Leopard), Mac OS X 10.7 (Lion), Mac OS X 10.7 (Mountain Lion), OS X 10.9 (Mavericks), and Mac OS X 10.10 (Yosemite)
Hardware requirements
Memory - 1 GB RAM and more
Free disk space - 50 MB
System type - 32-bit and 64-bit OS
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