Vorex
Easily create, manage, and resolve all IT service requests and tickets. Easily create, manage, and resolve all your IT service requests and tickets. Reduce the number of service tickets generated and resolve IT incidents faster.
Easily create, manage, and resolve all IT service requests and tickets. Easily create, manage, and resolve all your IT service requests and tickets. Reduce the number of service tickets generated and resolve IT incidents faster.
Easy and powerful IT service center
Easily create, manage, and resolve all IT service requests and tickets
Benefits
BEST DELIVERY OF IT SERVICES
Easily create, manage, and resolve all your IT service requests and tickets. Reduce the number of service tickets generated and resolve IT incidents faster.
COST-BENEFIT
About a third of the price of competing solutions.
EXCEED SLAS
Solve IT service tickets 40% faster with seamless VSA integration.
INCREASE IT PRODUCTIVITY
Enable your technicians to work efficiently and continuously on all tools and access the right information when and where they need it.
Service desk
Spend less time tracking tickets and more time making customers happy with a complete IT helpdesk ticket solution.
Project Management
Equip and manage IT projects efficiently and get real-time project status reports. Improve forecasting through comprehensive project management.
Business intelligence and reporting
The Vorex Service Desk dashboard provides real-time information about the progress and status of tickets. Easily generate custom reports; and gain insights to make the right business decisions quickly and confidently.
Vorex is a key component of our complete IT platform
Vorex works seamlessly with Kaseya VSA, the endpoint management and network monitoring solution, and IT Glue for knowledge and configuration management. Vorex, VSA and IT Glue form the Omni IT platform for unified IT management, the foundation of IT Complete.
Remote Endpoint Management
Use VSA Live Connect to remotely access any end-user device with the click of a button on Vorex service tickets. Optimize your daily IT operations with 30% fewer tickets that are resolved 40% faster.
IT knowledge and configuration management
Get enriched information about IT Glue assets, direct from Vorex. Access IT procedures, passwords, and information related to the asset or organization in three clicks. Better information means faster resolution of service tickets and better delivery of IT services.
Third-party integrations
It works with popular financial applications such as Quickbooks and Xero, as well as many other tools including Office 365, BrightGauge and QuoteWerks.
System Requirements
Supported operating systems
Mac OS X 10.5 x (Leopard), Mac OS X 10.6 (Snow Leopard), Mac OS X 10.7 (Lion), Mac OS X 10.7 (Mountain Lion), OS X 10.9 (Mavericks) and Mac OS X 10.10 (Yosemite)
Hardware requirements
Memory - 1 GB of RAM and more
Free disk space - 50 MB
System type - 32-bit and 64-bit OS
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