XM Directory

What is XM Directory?

Personalize large-scale customer interactions

From managing compartmentalized data across departments to gaining quality insights from customers, it's almost impossible to deliver personalized experiences that customers expect. XM Directory is a unique registration system that combines and maintains all your operational and experience data, helping you create detailed customer profiles, track your journeys, and conduct more sophisticated research. With an individual-centric vision, you can automatically deliver more personalized experiences on a large scale to increase customer satisfaction and loyalty

Engage your customers by letting them decide the best way

Guide your communications and make sure they reach the right people at the right time. With advanced controls, you can be sure you're reaching the right segment without sending excess surveys, ensuring high engagement and satisfaction rates. You can even configure multiple directories so that different groups in your organization can maintain independent controls or share your contacts according to data sovereignty requirements.

Reduce tiring searches and improve data quality

Define contact frequency rules and control global database unregistrations and data deletion

Use advanced filters to rate and target your respondents

Automatically delete duplicate contacts for ease of directory consolidation

Meet tintin by tint of your interviewees, using fully detailed profiles

XM Directory helps you create detailed profiles and segments by combining customer preferences and interactions with operational and experience data, explaining the reasons behind the behaviors. Address customers and survey participants accurately for higher-quality insights you can trust.

Filter contacts by response or by point of contact

Automatically create contact lists based on custom criteria

Create new contact lists based on customer segments or random samples from existing customer lists

System requirements:

CPU: 1.8 GHz dual-core processor

RAM: 2 GB

HDD/SSD: 50GB free space on main drive

Operating system: Microsoft Windows 10, Microsoft Windows 8 32-bit, Microsoft Windows 7 32-bit and Microsoft Windows Vista 32-bit

Resolution: 1024 × 768