Xm Discover
With Qualtrics XM Discover, you'll be able to understand what people are talking about your business in any public place, whether it's in the call center, social media, online reviews, and more.
With Qualtrics XM Discover, you'll be able to understand what people are talking about your business in any public place, whether it's in the call center, social media, online reviews, and more.
With Qualtrics XM Discover, you'll be able to understand what people are talking about your business in any public place, whether it's in the call center, social media, online reviews, and more.
Listen to all feedback.
Even the most discreet.
Now you can learn how customers and employees feel about your business without having to ask. XM Discover scours all public platforms to understand how people feel about your brand. It's like the saying goes: we have two ears and a mouth to hear more than talk.
NATURAL LANGUAGE PROCESSING
Qualtrics knows the subtleties of human language, including emojis, well, and can discover the emotions, intentions and purpose of each interaction—all in more than 20 languages!
Your bot doesn't have to be robotic
Care chatbots that use Qualtrics have a virtually human understanding in more than 20 languages so the answer is always optimal. With them, customers get the help they need, and their agents save valuable time. Everybody wins.
Repetitive tasks are numbered.
You can (and even necessary) automate laborious and time-consuming tasks, such as post-link reports or compliance management analysis, to free up your agents and let them work on what really matters.
Train agents by following a script and ensure happier customers.
More skilled agents are synonymous with a good customer experience. Evaluate performance after each call automatically, celebrate wins, and recommend actions that will help develop these professionals.
Everything you need to know. Just in time.
Does a collaborator need help? Is it time to warn management about the need to use inclusive language? Need reports to learn how your new ad campaign is doing on the market? No problems: XM Discover is always alert and will immediately warn you of any aspect that needs attention.
System requirements:
CPU: 1.8 GHz dual-core processor
RAM: 2 GB
HDD/SSD: 50GB free space on main drive
Operating system: Microsoft Windows 10, Microsoft Windows 8 32-bit, Microsoft Windows 7 32-bit and Microsoft Windows Vista 32-bit
Resolution: 1024 × 768
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