Xperience

What is Xperience?

Xperience is a robust, modular customer interaction management software platform. It handles all interactions and unifies all touchpoints across the organization into one open, independent solution.

Use Xperience to grow your business

Omnichannel view of each customer

Rapid implementation

Cloud Deployment

Tailor-made itinerary

Dashboards, KPIs, and analytics

Workflow

Business and infrastructure monitoring

GDPR Compliance

Xperience in a Box

Outsourcers

The best resources for BPOs in a single solution!

The BPO box benefits from all the features of Xperience in a Box, adding the following to improve your business:

Ideal solution for your portfolio: adapts to any industry

Supports all sales, customer support, telemarketing, helpdesk and other services

Infrastructure and maintenance included

Debt collectors

The best debt collection features in a single solution!

The debt collection box benefits from all the features of Xperience in a Box by adding the following highlights to enhance your collections:

Contact list management, follows contact lists for best results with fewer contact attempts

Call classification: highly accurate and provides only connected calls to agents

Exit Ability: Better agent-customer pairing to increase success rate

Network Monitor Center (NMC): Prescriptive Management for Your Business Infrastructure

Add-ons: Add virtual agents to increase right-hand contact, optimize trading, and automate audit processes

Effective performance insights

Experience gives the company's management and operations team real-time insight into their performance. For example, alarms triggered by KPIs, queue size, plant views, or the fulfillment of business objectives are available so that the team can make informed decisions by taking immediate action to resolve potential issues

System Requirements:

SaaS

Cloud connection

Internet connection

Any operating system that can ad