Zendesk Chat

What is Zendesk Chat?

Track and monitor visitors to your site

Browse the Zendesk Chat Dashboard and focus your efforts on those who need your help most.

ANALYSIS AND REPORTS

Powerful metrics at your fingertips

Google Analytics plays a huge role in customer service. It clarifies customer satisfaction, agent performance, and helps identify issues before they increase. Better numbers and quality reports allow you to measure successes and stay on target.

Make yourself look good in the market

Each site has its own identity, and Zendesk Chat is designed to match. Customizable badges allow you to choose between different layouts and themes, or even change the image completely.

Be quick and friendly

Zendesk support puts all of your customer support interactions in one place, so communication is seamless, personal, and efficient – meaning more productive agents and satisfied customers.

Lead customers to happiness

Give customers what they want - quick and easy resolutions to their problems. Zendesk Support helps you provide personalized support when and where they need it, so customers are happy.

Facilitate customer interaction management

Zendesk support is intuitive and designed with support agents in mind. Everything they need lives in a unique and dynamic technical support interface, so it's easy to be productive and manage customer interactions.

System requirements

For the agent/administrator panel interface:

Google Chrome: last two versions

Mozilla Firefox: last two versions

Apple Safari: last two versions

Microsoft Internet Explorer v.11 and above

Microsoft Edge

Google Chrome v.22 and above

Mozilla Firefox v.22 and above

Apple Safari v.6 and above

For emoji chat

Work Area

Google Chrome v.10 on Windows

Mozilla Firefox v.7 and higher on Windows,

Google Chrome v.10.10 and higher in OS X

Mozilla Firefox v10.7 and higher in OS X

Apple Safari v.10.7 and above

Internet Explorer v.7 and above

Microsoft Edge v.10

Note: Windows version 8.1 and higher is required for color emojis.