Callmax Answer

What is Callmax Answer?

Callmax Answer to improve resident satisfaction and lead reach

Innovative call management to enrich the customer experience.

• Increase lead opportunities
• Improving resident satisfaction
• Answer questions about rent faster

Resources

Interactive customer service

Provides automated responses to leasing queries with speech recognition technology and provides query data to the management team.

Maintenance message

Prescript immediate response messages for maintenance service requests and send a photo of the technician who is responding to the resident.

Call recording

Monitor the team and record calls to decrease responsibility and assist in team development.

Analysis of phone calls

Develop personalized weekly summary reports of leasing, maintenance, and courtesy calls.

Advantages

• Increase leadership opportunities by capturing all missed calls.
• Improve resident satisfaction and retention with timely responses to all requests.
• Decrease the accountability exposure with call recording.
• Enhance the caller experience by providing immediate answers to leasing questions.
• Improve team accountability with flexible mobile access.
• Get information with customizable reports that include statistics on weekly rental, maintenance, and courtesy call summaries.

System requirements:

CPU: 1.8 GHz dual core processor

RAM: 2 GB

HDD / SSD: 50 GB of free space on the main drive

Operating system: Microsoft Windows 10, Microsoft Windows 8 32-bit, Microsoft Windows 7 32-bit and Microsoft Windows Vista 32-bit

Resolution: 1024×768

Supported operating systems

Mac OS X 10.5 x (Leopard), Mac OS X 10.6 (Snow Leopard), Mac OS X 10.7 (Lion), Mac OS X 10.7 (Mountain Lion), OS X 10.9 (Mavericks) and Mac OS X 10.10 (Yosemite)

Hardware requirements

Memory - 1 GB of RAM and more

Free disk space - 50 MB

System type - 32-bit and 64-bit OS