CRM

What is CRM?

CRM has the management of all your customer relationship channels for large Contact Center operations

Increase the performance of your asset and inbound operations based on your business rules.

Code7 CRM allows you to manage your customer relationships in a centralized and transparent way for you and your team. Built to support the most robust contact center operations, it can be used to support both sales and customer service strategies.

Get to know the main features of Code7 CRM.

Omnichannel fulfillment

It makes it possible to offer different channels to communicate with the integration of responses, optimizing the customer service experience.

Parameterizable solution

Customize actions according to the specifics and needs of each operation.

Centralized information

Easily access information and have a single view of the customer, such as behavioral characteristics.

Separation of connections

Visualize and separate contact and approach calls.

Blended operation

Operate inbound and outbound services simultaneously.

Mailing and campaign management

Create strategies and rules for your mailing campaigns and service groups, with tools for blacklisting and "do not call".

Attendance history and recording of interactions

Check all consumer interactions with your company and store call recordings.

Reports & Metrics

Track and customize your reports and indicators according to different filters and groupings.

System Requirements:

CPU: 1.8GHz dual-core processor

RAM: 2 GB

HDD/SSD: 50 GB free space on the main drive

Operating system: Microsoft Windows 8 32-bit, Microsoft Windows 7 32-bit and Microsoft Windows Vista 32-bit

Resolution: 1024×768