Nonconformance Handling

What is Nonconformance Handling?

Quality Management Solution

Solid quality can establish lifetime loyalty and market dominance, but poor quality results, from recalls and repairs to product delays, drive your company's brand insights. ETQ Reliance software helps you skillfully manage critical processes that define and protect your brand's reputation.

Treatment of Non-Conformities

Reduce customer complaints and drive continuous improvement by minimizing defects and increasing product quality. Mitigate the cost of low quality, minimize customer complaints and build a stronger brand reputation.

Non-Compliance Report

The Non-Compliance Report manages the review and disposal of any production materials that do not comply with normal specifications.

• Provides a tool to effectively manage the attribution, opportunity, and process history of non-conforming materials
• Ensures that any conditions outside the specifications are visible
• Apply review and approval workflows, with punctuality tracking
• Integrates with Corrective Action (CAPA) and Supplier Corrective Action (SCAR) for investigation and resolution
• Integrates with risk management tools to assess the risk of non-compliance
• Integrates with Variance Planning to track standard process variances
• Integrates with third-party systems (e.g. SAP, Oracle)

Planned variances

ETQ Planned Deviations manages the process of developing a deviation plan, identifying deviations, ensuring deviation approvals, mapping the progress and scheduling of deviations.

• Identify variances, develop a variance plan with expected completion dates, approve the proposed variances, and verify the completion of variances that are in process
• Create and assign actions related to the variance process being executed
• Integrates with non-conforming material to initiate a diversion
• Integrates with Corrective Action (CAPA) for investigation and resolution
• Integrates with Document Control
• Integrates with third-party systems (e.g. SAP, Oracle)

Customer feedback

Invaluable customer feedback can be integrated into the non-conformance treatment process to enable a closed cycle of continuous improvement.

• Manage customer profiles, investigate and take action against customer feedback
• Integrates with Corrective Action (CAPA) for investigation and resolution
• Integrates with material return authorization to record all necessary data related to the object being returned
• Integrates with risk management tools for surface risk, along with identifying the actions needed to minimize the impact of a risk and prevent it from occurring
• Integrates with Non-Compliance Treatment to record and investigate failures
• Integrates with complaint handling for investigation, correction and regulatory reporting
• Integrates with third-party systems (e.g. SAP, Oracle, SalesForce)

Material return authorization

Material return authorization tracks all returns that occur within a company code. It allows users to identify the reason for the return, the material that needs to be returned, and the quantities to be returned. Users can generate nonconformances and other workflows that link directly to the original return.

• Define templates for various match types
• Integrate with third-party systems (e.g. SAP, Oracle)
• Automatically create events from third-party systems with automatic data-driven assignments

System requirements:

CPU: 1.8 GHz dual core processor

RAM: 2 GB

HDD / SSD: 50 GB of free space on the main drive

Operating system: Microsoft Windows 8 32-bit, Microsoft Windows 7 32-bit and Microsoft Windows Vista 32-bit

Resolution: 1024×768

Supported operating systems

Mac OS X 10.5 x (Leopard), Mac OS X 10.6 (Snow Leopard), Mac OS X 10.7 (Lion), Mac OS X 10.7 (Mountain Lion), OS X 10.9 (Mavericks) and Mac OS X 10.10 (Yosemite)

Hardware requirements

Memory - 1 GB of RAM and more

Free disk space - 50 MB

System type - 32-bit and 64-bit OS