OMNI
Omnichannel's cloud customer relationship management platform integrates all service channels into a single portal. The solution improves interaction between businesses and consumers and caters from small businesses to large operations.
What is OMNI?
The platform that integrates all your tools and channels.
Code7 Omni: Unified management of all communication channels.
Omnichannel's cloud customer relationship management platform integrates all service channels into a single portal. The solution improves interaction between businesses and consumers and caters from small businesses to large operations. Communicate through WhatsApp Business, voice, email and chatbots without losing your contact history and transform your customer experience.
How does Code7 Omni work?
1. Register users
Enter all your company's attendants as users on the platform.
2. Define the rules of attendance
Configure transhipment parameters, service queues, areas of expertise, categories and other business objectives.
3. Interact through any channel
Serve your customers across all communication channels, frictionless, and drive a unified experience.
4. Track results
Generate reports according to your business strategy and measure customer service performance.
Get to know our main features.
Omnichannel service across all channels:
Promote an omnichannel experience by integrating all chosen channels on the same platform.
View all interactions on a single screen:
Unify all communications with customers on a single screen, whichever channel you use.
Storage of customer information:
Archive all your consumers' data and improve your connections.
Links and interactions on softphone:
Make and receive calls and interact by Chat or Whatsapp on a virtual softphone. Telephony can go embedded in the solution.
Unlimited extensions:
Register your administrative extensions and get as many numbers as you want.
IVR programming:
Set up your incoming and standby IVR using drag-and-drop, with welcome message, music waiting, call times, transshipment logic, and automatic call distribution.
Call history:
Check out the entire history of interactions within Code7 Omni or with native integration to the main CRM and ticket management platforms in the market.
Real-time reporting:
View your results by us or product and closely monitor the performance of your operation.
System requirements:
CPU: 1.8 GHz dual core processor
RAM: 2 GB
HDD / SSD: 50 GB of free space on the main drive
Operating system: Microsoft Windows 8 32-bit, Microsoft Windows 7 32-bit and Microsoft Windows Vista 32-bit
Resolution: 1024×768
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