PagerDuty is a SaaS incident management and on-call scheduling platform for IT, DevOps, SRE, security and support teams, built by PagerDuty, Inc., that turns monitoring alerts into a page to the person actually responsible. It ingests signals over 700 integrations — including Amazon CloudWatch, Datadog, Zabbix and ServiceNow — and notifies via push, email, SMS, phone call and WhatsApp, escalating automatically when nobody acknowledges the incident within the configured window.
PagerDuty is a SaaS incident management and on-call scheduling platform for IT, DevOps, SRE, security and support teams, built by PagerDuty, Inc., that turns monitoring signals into a page to the person actually responsible. The architecture is entirely hosted by the vendor: events arrive through the Events API v2, the PD-CEF format or an email integration, pass through service rules and trigger the escalation policy until someone acknowledges the incident. In practice it replaces on-call spreadsheets and ownerless email alerts — the classic case of a critical alert landing in an inbox at three in the morning with nobody watching. According to PagerDuty, more than 35,000 organizations use the Operations Cloud, the platform in which Incident Management is the core product.
PagerDuty covers the full incident lifecycle, the monitoring signal to the post-mortem.
The main gain shortens the gap between signal and human action, because the Escalation Policy fires the next level on its own if nobody acknowledges in time — it does not rely on someone spotting an email. The second cuts unnecessary paging: Auto-Pause Incident Notifications holds back alerts that usually clear themselves within minutes and only notifies if they persist.
The third removes the "who is on call right now" question, because Shift-Based Schedules and Escalation Policies are the single source queried by the REST API, Slack and the mobile app. The fourth shortens the post-mortem: Narrative Builder assembles the timeline Slack and Zoom meetings. The fifth standardizes communication, because Status Update Templates fix the text sent to stakeholders and feed the Internal Status Page and External Status Page the same incident.
PagerDuty is for teams with formal on-call duty: SRE and DevOps, infrastructure and NOC, platform engineering, information security and support operations. The buyer is usually the infrastructure manager, the head of engineering or the CISO; the daily user is the on-call engineer.
Three concrete scenarios: a fintech proving incident response times in an audit with Audit Trail Reporting; an e-commerce whose sales peak requires phone-call paging outside business hours; a 24x7 NOC on shifts using Round Robin Scheduling to spread paging across responders.
What separates PagerDuty an email alert is delivery assurance: the notification escalates through push, SMS and phone call until there is a recorded human acknowledgement, and Critical Alerts on iOS bypass Do Not Disturb — no alert is left ownerless.
The catalog of over 700 native integrations covers Amazon CloudWatch, Amazon EventBridge, AWS Security Hub, Datadog, Nagios, Zabbix, SolarWinds Orion and Backstage, plus bidirectional flow with ServiceNow, Jira and Zendesk. And Service Graph ties the technical alert to the affected business service, which lets you prioritize by impact instead of arrival order.
PagerDuty is SaaS and requires no installed server. The web app needs a modern browser with JavaScript enabled, on current stable versions of Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge and Opera; PagerDuty recommends safelisting the *.pagerduty.com domain in script-blocking extensions.
The mobile app requires iOS 17 or higher, or Android 12 or higher, and is not supported on rooted, jailbroken or emulated devices. Each account lives in a single service region — United States or European Union (Frankfurt and Ireland) — chosen at creation. The Events API v2 accepts 120 events per minute per integration key by default.
Incident Management has four plans: Free (capped at five users), Professional, Business and Enterprise for Incident Management. Professional enables Advanced Permissions, unlimited integrations and global SMS and phone notification.
Business adds the Internal Status Page, more External Status Page subscribers and a Private Status Page. Enterprise for Incident Management brings Incident Workflows with conditionals and loops, up to 10 Incident Roles, up to 100 Incident Types, bidirectional ServiceNow sync and PagerDuty for Intune, and already includes premium Status Pages, Stakeholder licenses and Live Call Routing. The other Operations Cloud modules — PagerDuty AIOps, PagerDuty Automation and PagerDuty Advance, with SRE Agent, Scribe Agent, Shift Agent and Insights Agent — are licensed separately.
PagerDuty is licensed per named user: anyone who is paged and works the incident consumes a Full User license; anyone who only follows progress uses a Stakeholder license, purchased separately on Professional and Business and already included in Enterprise for Incident Management. The model is annual (subscription), with a multi-year option. There is no single list figure because the investment depends on sizing: number of Full Users and Stakeholders, plan chosen, add-ons such as Status Pages, Live Call Routing and PagerDuty Advance, contract term, and whether it is a new purchase or a renewal.
Two counting rules matter: deactivated users stop being billed, and objects such as schedules, services, Teams and integrations do not affect billing — only user licenses count. To buy PagerDuty in Brazil, OSB Software maps that scope with you, sends the commercial proposal, issues the Brazilian invoice and delivers the licenses — request a quote to get the exact figure for your scenario.
Does PagerDuty work with Slack and Microsoft Teams? Yes. The official Slack and Microsoft Teams integrations let you acknowledge, reassign and resolve incidents inside the channel.
Do I need to install a server to use PagerDuty? No. PagerDuty is vendor-hosted SaaS: an up-to-date browser is enough, plus the app on iOS 17 or higher or Android 12 or higher for on-call duty.
Can I add more licenses later? Yes. Under PagerDuty's official terms, licenses added during the subscription term are coterminous and prorated to the end of that term.
Does PagerDuty replace the monitoring tool? No — it works alongside it. Monitoring detects and sends the event; PagerDuty decides who is paged, escalates if there is no response and records the incident lifecycle.
OSB Software is an official PagerDuty partner in Brazil and supplies 100% genuine PagerDuty licenses to companies, with Brazilian invoicing, local contracting in Portuguese and full legal compliance — the safe way to buy imported software under a Brazilian corporate entity, with no risk of irregular licensing.
When you buy PagerDuty OSB Software, you get:
If you are looking for where to buy PagerDuty in Brazil with legal certainty and properly licensed imported software, request a quote: OSB Software delivers reliable technology, qualified support and a simple, transparent purchase.
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