About the manufacturer
PagerDuty, Inc. is the American company behind the PagerDuty Operations Cloud, a SaaS platform for incident management and digital operations. Headquartered in San Francisco and listed on the New York Stock Exchange under the ticker PD, it was founded in 2009 and went public in 2019.
The platform ingests signals over 750 integrations — cloud monitoring to ITSM — and pages the responsible person by push, email, SMS, phone call or WhatsApp, escalating automatically until a human acknowledges.
The portfolio spans four products:
- Incident Management — incident response and on-call scheduling.
- AIOps — machine learning noise reduction and event correlation.
- Automation — operational runbook automation, originating the 2020 Rundeck acquisition.
- Customer Service Operations — a bridge between support and engineering teams.
The PagerDuty Advance AI layer adds agents such as SRE Agent and Scribe Agent. The platform has been FedRAMP Low Authorized since March 2025 and holds SOC 2 and ISO 27001 certifications, with data regions in the United States and the European Union.
OSB Software is an official PagerDuty partner in Brazil, supplying genuine licenses to companies with Brazilian invoicing and local support in Portuguese.
